DHARA PATEL
Loganville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Corporate Travel Consultant
Options Travel
01.2024 - Current
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Resolved hotel payments and credit card authorization issues.
- Helped with booking reservations for all different accounts.
- Booked transportation and coordinated schedules for conferences and meetings.
- Booked tickets for air, rail and ground transportation.
Senior Corporate Travel Consultant
Travel Incorporated
09.2016 - 12.2023
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservation
- Provide Over The Top Customer Service to executive and non-executive travelers.
- Knowledge about Fly America Compliance.
- Monitor quality control queues.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Arranged travel accommodations for groups and executives.
- Handling multiple dedicated email accounts and maintaining call volume.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assist team associates with any questions.
- Received 3 Awards of Excellence .
Pharmacy Technician
CVS Pharmacy
10.2012 - 08.2016
- Provided friendly customer service at prescription drop-off and pick-up counters
- Verified accuracy and completeness of information on prescription
- Strictly maintained customer and patient confidentiality
- Proficiently processed and dispensed written, oral and electronic prescriptions.
Customer Service Supervisor
Kroger
12.2006 - 06.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Assisted customers with store and product complaints
- Processed and issued money orders for customers
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
Perimeter College At Georgia State University
Dunwoody, GAHigh School Diploma -
Duluth High School
Duluth, GA2009
Skills
- Exceptional patient care and interactions
- Multitasking
- Efficient and accurate
- Excellent organizational and Time Management skills
- Active listening skills
- Telecommunication skills
- Adaptive team player
- Strong verbal and written communication skills
- Travel industry experience of 7 years
- Wspan experience
- Reservations and Ticketing
Languages
English
Hindi
Gujarati
Timeline
Corporate Travel Consultant
Options Travel
01.2024 - Current
Senior Corporate Travel Consultant
Travel Incorporated
09.2016 - 12.2023
Pharmacy Technician
CVS Pharmacy
10.2012 - 08.2016
Customer Service Supervisor
Kroger
12.2006 - 06.2013
Perimeter College At Georgia State University
High School Diploma -
Duluth High School
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