Diamond Bentley
Atlanta
Summary
Dynamic professional with extensive experience at Old Navy, excelling in customer service and employee training. Proven track record in sales and inventory management, driving client satisfaction and retention. Skilled in payroll administration and team building, fostering a collaborative environment that enhances performance and achieves operational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Old Navy
Alpharetta
01.2025 - Current
- Achieved outstanding performance in customer service, enhancing client satisfaction and retention.
- Coached peers in effective customer interaction and cashiering techniques.
- Managed women's and men's departments, accounting for over 65% of total business revenue.
- Analyzed and tailored book recommendations to align with local market trends.
- Trained staff on business standards and expectations to ensure consistent quality.
- Drove sales through strategic product placement, fulfillment management, and loyalty initiatives.
- Oversaw scheduling, hiring, and training processes via Workday while managing payroll efficiently.
Assistant Manager of Customer Service
Old Navy, Gap
Alpharetta
10.2023 - 01.2025
- Streamlined payroll management to ensure accurate and timely processing.
- Coordinated hiring and scheduling to enhance overall business efficiency.
- Selected and interviewed candidates to handpick top hires for various roles.
- Facilitated onboarding sessions for new hires to accelerate integration into the team.
- Conducted training programs for associates and leaders using Workday platform.
- Managed sales operations and budgeting to optimize financial performance.
- Oversaw supply chain and change order processes to maintain inventory levels.
- Enhanced customer engagement, fostering a positive work environment that drove sales.
Product Manager
Old Navy, Gap
Dunwoody
01.2022 - 10.2023
- Developed and led a team to achieve operational goals.
- Managed all incoming products from delivery trucks.
- Executed product placement in store within allocated payroll time.
- Oversaw marketing initiatives for store promotions.
- Ensured accurate pricing and availability of current deals.
- Initiated training for interviewing and scheduling team members.
- Created training schedules and development plans for new staff.
- Trained employees on shipment processing and fitting room operations.
Education
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
Wilmington, NC05.2021
Skills
Customer service and support
- Employee training and development
- Payroll and budget administration
- Sales and inventory management
- Team building and coaching
- Market analysis and forecasting
- Performance management strategies
- Onboarding and staff scheduling
- Human resources oversight
- Effective communication skills
- Problem-solving techniques
Volunteer Experience
- Social Media Manager, Flip N Fly, Defy Gravity
- Head Cheerleader, New Hanover High School
- Yearbook Member, NHHS, 3 years
- Youth Worker, Macedonia Missionary Baptist Church
- Volunteer, Cape Fear Community College basketball games
- Head Cheerleader, Cape Fear Community College, 2016 - 2017
Certification
- NASM Cerfited Virtaul Fitness Coach
Timeline
Assistant General Manager
Old Navy
01.2025 - Current
Assistant Manager of Customer Service
Old Navy, Gap
10.2023 - 01.2025
Product Manager
Old Navy, Gap
01.2022 - 10.2023
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington