Diamond Pruitt
Locust Grove
Summary
Dynamic customer service professional with a strong work ethic and exceptional cash handling skills, honed at Golden Corral Buffet and Grill. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team collaboration, consistently contributing to improved sales and positive customer experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/ Customer Service
Golden Corral Buffet and Grill
01.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier/ Customer Service
American Deli
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Childcare Assistant
Green Pastures Christian School
11.2022 - 05.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Drive-Thru Cashier/ Customer Service
Dunkin Donuts & Baskin Robbins
11.2020 - 07.2021
Education
N/A - Cosmetologist
Perry Career Academy
Jonesboro, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
- Team collaboration
- Performance improvement
- Task prioritization
- Item promotion
- Ordering procedures
Timeline
Server/ Customer Service
Golden Corral Buffet and Grill
01.2024 - 12.2024
Cashier/ Customer Service
American Deli
08.2023 - 01.2024
Childcare Assistant
Green Pastures Christian School
11.2022 - 05.2023
Drive-Thru Cashier/ Customer Service
Dunkin Donuts & Baskin Robbins
11.2020 - 07.2021
N/A - Cosmetologist
Perry Career Academy
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