Open To Work
DIAMOND REESE
Atlanta
Summary
Customer service professional with experience in fast-paced call center and retail environments. Skilled in customer support, account management, payment processing, and resolving customer concerns with professionalism and efficiency. Strong communication and problem-solving abilities with a proven track record of meeting performance goals, building customer relationships, and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Accounts Management Specialist
Internal Revenue Service, IRS
Atlanta
12.2022 - Current
- Provide customer support for taxpayer accounts, including adjustments, inquiries, and payment resolution.
- Guided clients through compliance processes and tax obligations.
- Research and resolve complex account issues while ensuring compliance with federal regulations.
- Document customer interactions and resolutions accurately in internal CRM systems.
- Maintain high-quality service standards in a fast-paced, high-volume call center environment.
Customer Service Sales Representative
Georgia department of revenue
Atlanta
07.2019 - 07.2021
- Assisted customers with account inquiries, billing questions, and payment processing.
- Resolved customer issues while maintaining professionalism and accuracy.
- Managed sensitive information and ensured proper documentation in internal systems.
- Supported high call volumes while meeting performance and quality standards.
Customer Service Associate
Macy's
Atlanta
08.2016 - 08.2018
- Provided customer assistance with product selection, pricing, and promotions.
- Handled customer concerns and delivered effective solutions in a retail environment.
- Maintained store organization and supported team sales goals.
Education
High School Diploma -
Westlake High School
Atlanta, GASome College (No Degree) - Medical Assisting
Atlanta Technical College
Atlanta, GASkills
- Accounts Management
- Taxpayer Assistance
- Customer Service & Support
- Call Center Operations
- Account Research
- Data Entry
- Payment Processing
- Problem Resolution
- Communication Skills
- Team Collaboration
- Record Documentation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$68000/yr - $200000/yrTimeline
Accounts Management Specialist
Internal Revenue Service, IRS
12.2022 - Current
Customer Service Sales Representative
Georgia department of revenue
07.2019 - 07.2021
Customer Service Associate
Macy's
08.2016 - 08.2018
High School Diploma -
Westlake High School
Some College (No Degree) - Medical Assisting
Atlanta Technical College