Diamond Smith
Hampton
Summary
Professional legal expert with focus on delivering high-quality administrative support in legal setting. Notable for assisting in complex case preparations and maintaining seamless office operations. Known for fostering team collaboration, adapting to dynamic environments, and excelling in legal research and document management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Legal Secretary
Joseph M Todd Attorney at Law
11.2024 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Managed high-volume caseloads by maintaining organized client files and tracking deadlines effectively.
- Prepared legal documents, including pleadings, motions, and discovery requests to expedite case progression.
- Improved overall office efficiency by providing cross-training to fellow support staff in key litigation procedures and tasks.
- Assisted in mediation sessions while taking detailed notes, contributing to productive discussions and resolutions.
- Prepared and processed invoices for attorney billing.
Legal Assistant/ Paralegal (Remote)
Scott Vaughan Law Firm, PC
08.2021 - 10.2024
- Supporting attorneys and legal professionals in various aspects of legal work
- Providing administrative support to legal team and ensuring smooth functioning of the firm's operations
- Aiding in legal research, probates filling, document preparation, case management, client communication, and payment handling
- Notarize legal documents related to estates or real estate contracts, ensuring their validity and legality
- Prepare legal documents and correspondence, such as letters, pleadings, agreements, and contracts, under the guidance of attorneys, ensuring accuracy and compliance with established guidelines
- Perform general administrative duties, such as data entry, filing, and record-keeping, and organize and maintain case files, documents, and exhibits for easy retrieval
- Handle sensitive and confidential information with utmost discretion and adhere to ethical guidelines
- Serve as first point of contact for clients, communicating with them via email to address inquiries, provide updates, and maintain positive relationships
- Draft pleadings and discovery for personal injury, probate, and real estate.
Customer Representative
Wells Fargo
11.2018 - 04.2020
- Interacted with customers in person, over the phone, and through digital channels to address their inquiries, requests, and concerns
- Ensure that all interactions and transactions with customers comply with relevant banking regulations and policies
- Delivered excellent customer service and support to clients, and contributed to maximizing bank recognition
- Assisted clients with various account-related tasks, such as opening new accounts, updating personal information, and providing information on account balances and transactions
- Analyzed customers' financial needs and guided customers in choosing most suitable products based on their needs
- Introduced customers to various banking products and services offered by Wells Fargo, and identified opportunities to cross-sell additional banking products and services to customers
- Maintained accurate and detailed records of customer interactions, transactions, and inquiries
- Surpassed individual and team sales goals set by the bank, with a focus on delivering exceptional customer service while driving business growth
Office Assistant
B & D Cleaning Service
01.2009 - 12.2015
- Performed administrative and clerical tasks and contributed to maintaining seamless day-to-day facility operations
- Collaborated with senior management to resolve potential issues and allowed cleaning staff to focus on their core responsibilities
- Fostered long-lasting relationships with clients by promptly addressing concerns and queries
- Ordered office supplies, managed equipment, and ensured a well-organized work environment
- Prepared and send invoices to clients, tracked payments, and handled any billing-related inquiries
- Maintained updated records by regularly entering data, formulated reported, escalated potential issues to senior management, and proposed solutions to overcome problems obstructive in progress
- Maximized client experience and initiated industry-leading practices to enhance customer retention
- Managed communication flow between key stakeholders, answered and directed phone calls, handled correspondence, scheduled meetings, and contributed to overall efficiency and effectiveness of company's operations
Education
Business Administration -
Darton State College
12.2013
Skills
- Clerical Tasks
- Detail-Oriented
- Inventory Management
- Administrative Support
- Performance Optimization
- Problem-Solving
- Legal Assistance
- Customer Satisfaction
- Process Improvement
- Documentation & Presentation
- Relationship Building
- Regulatory Compliance
- Corporate Communication
- Team Training & Leadership
- Cross-Functional Collaboration
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Court filing
- Appointment setting
- Document formatting
- Clio Grow
- Clio Manage
Certification
- Public Notary, 08/21, Present
- CPR, 01/21, Present
Notablehighlights
- Led morning meetings, recognized and rewarded for top introductions.
- Within 2 years with the company, being promoted to a manager role in the office.
- Delivered top-tier customer service and maintained 5-star service ratings in a fast-paced working environment.
- Five years of experience of personal injury, real estate contracts and family wills.
Timeline
Legal Secretary
Joseph M Todd Attorney at Law
11.2024 - Current
Legal Assistant/ Paralegal (Remote)
Scott Vaughan Law Firm, PC
08.2021 - 10.2024
Customer Representative
Wells Fargo
11.2018 - 04.2020
Office Assistant
B & D Cleaning Service
01.2009 - 12.2015
- Public Notary, 08/21, Present
- CPR, 01/21, Present
Business Administration -
Darton State College
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