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Senior Information Technology Specialist with 7+ years of experience supporting mission-critical government environments. Experienced in Active Directory administration, system imaging, patch management, and enforcing DoD cybersecurity standards, including DISA STIG, HBSS, and ACAS. Proven ability to lead IT operations, support enterprise users, and maintain secure, compliant systems across classified and unclassified networks.

IT professional with extensive experience in Active Directory, DNS, VMware, and networking protocols. Skilled in Software installation, software support, and IT ticketing systems. Proven ability to evaluate systems, implement remote desktop solutions, and manage data backup procedures. Committed to optimizing IT infrastructure and enhancing organizational efficiency.

Results-driven IT Support Specialist with extensive experience in diagnosing and resolving issues related to computer systems, mobile devices, and peripherals. Demonstrates a strong understanding of usability and security concerns, ensuring optimal user experience. Proven ability to work independently while maintaining high standards in troubleshooting and problem-solving. Committed to enhancing technical support services and user satisfaction through effective resolution strategies.

Experienced IT professional with a strong background in system monitoring and network administration, ensuring the integrity and availability of critical infrastructure. Provided Tier II/III technical support to over 10,000 end users, effectively diagnosing and resolving hardware, software, and connectivity issues while documenting solutions in a ticketing system. Managed user accounts and security protocols within Microsoft Active Directory, contributing to enhanced network security and operational efficiency. Oversaw server room operations and implemented cloud-based services, demonstrating proficiency in virtualization and remote access technologies.

Diamond Sullivan

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Senior Information Technology Specialist

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Senior Information Technology Specialist

Network Support Technician

English

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