Diamond Thomas
Atlanta
Summary
Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills. Ability to establish strong customer relationships and effectively identify customer needs. Proven track record of meeting and exceeding sales objectives. Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Flagstar Bank
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Patient Access Coordinator
Emory Hospital
04.2024 - 08.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
Healthcare Customer Service Representative
Lumeris
09.2023 - 04.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Adhered to HIPAA regulations when handling confidential patient information
- Educated customers on available services offered by the healthcare facility
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics
- Developed effective relationships with patients through courteous phone conversations and face-to-face meetings
- Processed incoming payments from customers utilizing appropriate payment processing systems
Sales Representative
Red Ventures
01.2023 - 08.2023
- I sell products or services for their company and represents their brand
- I manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made
- Adapted to and remained flexible in changing, fast-paced work environment
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals, and targets
- Communicated product features, advantages, and benefits to customers
- Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity
Call Center Customer Service Representative
Walmart
01.2020 - 08.2022
- Answering customer questions, placing orders or fulfilling returns for customers and helping customers select the right product for them
- Provided accurate and appropriate information in response to customer inquiries
- Referred unresolved customer grievances to designated departments for further investigation
- Documented customer interactions and complaints in a customer relationship management system
- Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints, and maintaining a professional demeanor
- Built customer loyalty by placing follow-up calls for customers reporting issues
- Maintained accurate records of customer interactions and transactions in the database system
- Analyzed customer feedback to identify areas for improvement
Education
Biology Candidate
University of West Georgia
Carrollton, GA05.2026
High school diploma - undefined
Martin Luther King Jr. High School
Lithonia, GA05.2022
Skills
- Technical Support
- Android
- Customer service
- Typing
- Customer support
- Operating Systems
- IOS
- Microsoft
- Microsoft Windows
- Mac OS
- Help Desk
- Network Support
- Microsoft SQL Server
- Computer Networking
- Microsoft Windows Server
- Sales
- Market Research
- Style Sheets
- Inside and Outside Sales
- Customer Retention Abilities
- Effective Customer Communication
- Client Needs Assessment
- Product and Service Knowledge
- Cash Register Operations
- Customer Service and Assistance
- Post-Sales Support
- Medical Billing
- Document Filing
- Payment Collection
- Information Updates
- Medical Insurance
- Family Medicine
- Patient Registration
- Health Education
- Medicare Part B
- Insurance Information Collection
- Outbound Calling
Timeline
Customer Care Representative
Flagstar Bank
08.2024 - Current
Patient Access Coordinator
Emory Hospital
04.2024 - 08.2024
Healthcare Customer Service Representative
Lumeris
09.2023 - 04.2024
Sales Representative
Red Ventures
01.2023 - 08.2023
Call Center Customer Service Representative
Walmart
01.2020 - 08.2022
Biology Candidate
University of West Georgia
High school diploma - undefined
Martin Luther King Jr. High School
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