Diamond Thomas
Atlanta
Summary
A dedicated professional with a strong background in the hospitality industry. Skilled in upselling menu items while ensuring food safety oversight, with a history of providing guest satisfaction through effective problem-solving and teamwork.
Overview
5
5
years of professional experience
Work History
Theater Server
IPic Theaters
Atlanta
03.2023 - Current
- Upsold menu items to enhance guest experience and increase sales.
- Resolved guest complaints swiftly to maintain a positive atmosphere.
- Provided exceptional customer service in a fast-paced theater environment.
- Collaborated with kitchen staff to ensure timely meal preparation.
Server/Host
Sri Thai Kitchen
Atlanta
06.2021 - 03.2023
- Maintained cleanliness of the dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and protocols.
- Handled cash transactions and processed payments promptly and securely.
- Collaborated with team members to ensure timely service delivery.
Cashier
Chipotle
Atlanta
05.2020 - 09.2021
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Business Administration
Georgia State University
Atlanta, GA05-2027
Bachelor of Science - Business Administration
SUNY, Potsdam
Potsdam, NYSkills
- Exceptional customer service
- Great team player
- Sales strategies
- Food safety oversight
- Time management
- Financial literacy
- Memory retention
Timeline
Theater Server
IPic Theaters
03.2023 - Current
Server/Host
Sri Thai Kitchen
06.2021 - 03.2023
Cashier
Chipotle
05.2020 - 09.2021
Bachelor of Science - Business Administration
Georgia State University
Bachelor of Science - Business Administration
SUNY, Potsdam