Diamond Whitten
Columbus,Georgia
Summary
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
6
6
years of professional experience
Work History
Sales Representative Team Leader
ADT
08.2022 - 04.2024
- Assisted large volumes of customers everyday with positive attitude focus on customer satisfaction
- Manged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Demonstrated excellent multi-tasking abilities by simultaneously handling tasks such as navigating systems, taking notes, and answering inquires from potential clients
Certified Clinical Medical Assistant
Ascension St. Vincent
05.2019 - 06.2022
- Roomed full and limited mobility patients to collect chief complaints, histories, vitals, medications while maintaining accurate documentation
- Performed tasks under the supervision of multiple physicians and nurse practitioners, including EKGs, administering injections, venipuncture, and assisting with procedures.
- Handled phone and in-basket requests for order entries, prescription refills and relayed test results based on provider instructions
- Maintained clean examination and treatment rooms while restocking inventory, sterilizing and packing instruments
- Performed clerical duties such as data entry, faxing referrals, scheduling patients for testing and procedures.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Seasonal Sales Assosciate
Bath & Body Works Inc.
10.2018 - 01.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Certification - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
Indianapolis, IN03.2019
High School Diploma -
Thorton Fractional North
Calumet City, IL04.2015
Skills
- HIPAA Compliance
- Phlebotomy
- Patient documentation
- Patient Flow Management
- Compassionate
- Medical terminology knowledge
Timeline
Sales Representative Team Leader
ADT
08.2022 - 04.2024
Certified Clinical Medical Assistant
Ascension St. Vincent
05.2019 - 06.2022
Seasonal Sales Assosciate
Bath & Body Works Inc.
10.2018 - 01.2019
Certification - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
High School Diploma -
Thorton Fractional North
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