Diana Aguilera
Smyrna
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Friendly team player dedicated to contributing to safe, welcoming environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Boba Barista
Kung Fu Tea
07.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Cleaned counters, machines, and utensils daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Front of House Team Member
TydeTate Kitchen
01.2023 - 07.2023
- Greeted and talked pleasantly with customers to promote positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained menu items, took orders and delivered food courses according to instruction.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Maintained safe food handling practices to prevent germ spread.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Rotated inventory to reduce waste and optimize freshness.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05-2022
Skills
- Multilingual
- Team Collaboration
- Food Station Setup
- Service Prioritization
- Menu Item Memorization
- Price Memorization
- Safe Food Handling
- Strong work ethic
- Exceptional customer service
- Speedy and efficient
- Hospitality and accommodation
- Opening and closing duties
- Excellent memory
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Boba Barista
Kung Fu Tea
07.2023 - Current
Front of House Team Member
TydeTate Kitchen
01.2023 - 07.2023
High School Diploma -
Forsyth Central High School