Diana Brewer
Augusta
Summary
Detail-oriented Patient Access Associate with proven expertise in accurate data entry and insurance verification. Committed to enhancing patient experiences through effective communication and problem resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Wellstar Heath System
Augusta
10.2025 - Current
- Registered and updated patient demographic information in Epic, ensuring accurate data entry.
Collected co-pays, deductibles, and outstanding balances, enhancing departmental revenue flow.
Educated patients on financial responsibilities and hospital policies, reducing administrative errors.
Collaborated with clinical staff, scheduling teams, and billing departments for seamless patient flow.
Identified and resolved insurance discrepancies and registration errors, maintaining 98% accuracy.
Handled over 1,000 patient registrations monthly, achieving an average registration time of 2.5 minutes.
Patient Access Representative
Piedmont Hospital
Augusta
06.2024 - 10.2025
- :
1. Verified insurance coverage, updated demographic and clinical data, ensuring accurate billing.
2. Calculated patient financial responsibilities to maintain precise billing processes.
3. Processed payments and secured consents, ensuring regulatory compliance.
4. Delivered financial options, clarifying payment plans and reducing outstanding balances.
5. Managed front office operations, ensuring seamless check-ins/check-outs.
6. Provided guest service with professionalism, addressing inquiries and reservations effectively.
7. Oversaw guest service operations, fostering a positive experience for every guest.
8. Handled guest complaints to ensure satisfaction and maintain Hilton's standards.
Education
Some College (No Degree) - Front Desk & Management
Hilton Worldwide
McComb, MSSome College (No Degree) - Effective Communication
Hilton Worldwide
McComb, MSSkills
- Epic charting
- Insurance verification
- Patient registration
- Payment processing
- Financial counseling
- Customer relationship management
Certification
Board Certified Christian Counselor
Timeline
Patient Access Associate
Wellstar Heath System
10.2025 - Current
Patient Access Representative
Piedmont Hospital
06.2024 - 10.2025
Some College (No Degree) - Front Desk & Management
Hilton Worldwide
Some College (No Degree) - Effective Communication
Hilton Worldwide