Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Duke

Athens

Summary

Professional with strong background in food service management, prepared to lead and inspire team to achieve exceptional results. Skilled in operations oversight, customer service excellence, and staff training, ensuring efficient and high-quality service delivery. Known for collaborative approach, adaptability, and reliability in dynamic environments. Passionate about driving team success and maintaining high standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Caregiver/Personal Assistant

Dependable Care, Monroe, GA
02.2023 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative

Be Encouraged, Monroe, GA
02.2020 - 11.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Cook/Prep

Applebee’s, Monroe, GA
08.2018 - 12.2019
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Produce/Frozen Dairy Manager

Walmart, Monroe, GA
02.2011 - 10.2015
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
  • Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.

Food Service Manager

Rockdale Detention Center, Conyers, GA
05.2001 - 12.2010
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Improved operational efficiency, introducing standardized procedures for order preparation and delivery.

Education

High School Diploma -

Monroe Area High School
Monroe, GA
05.1997

Skills

  • Culinary preparation
  • Team leadership
  • Effective problem resolution
  • Senior care assistance
  • Empathetic communication
  • Effective time management
  • Inventory management specialist
  • Computer skills in materials handling
  • Meal preparation
  • Customer service
  • Product packaging
  • Clerical support expertise

Certification

Driver’s License

Timeline

Caregiver/Personal Assistant

Dependable Care, Monroe, GA
02.2023 - 12.2024

Customer Service Representative

Be Encouraged, Monroe, GA
02.2020 - 11.2022

Cook/Prep

Applebee’s, Monroe, GA
08.2018 - 12.2019

Produce/Frozen Dairy Manager

Walmart, Monroe, GA
02.2011 - 10.2015

Food Service Manager

Rockdale Detention Center, Conyers, GA
05.2001 - 12.2010

High School Diploma -

Monroe Area High School

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Diana Duke