Diana Franklin
Dacula
Summary
Knowledgeable Shift Coordinator bringing record of success in fast-paced industry. Practiced at reading and interpreting directives to convey assignments to shift employees. Advanced skills in communication, conflict resolution, and planning.
Overview
36
36
years of professional experience
Work History
Shift Coordinator
Applebee's Neighborhood Grill & Bar
Lawrenceville
02.1989 - 05.2025
- Helped manage training programs for new employees and provided ongoing coaching and mentoring
- Provided support to team members during challenging times or projects.
- Conducted regular meetings with staff to discuss issues and provide feedback.
- Supervised the day-to-day operations of the shift team, delegating tasks as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Enforced company policies consistently among all staff members.
- Performed additional duties as assigned by management.
- Coordinated cross-functional teams across multiple departments in order to complete projects quickly and efficiently.
- Ensured adherence to safety regulations by all staff members.
- Provided shift coverage for employees, ensuring adequate staffing levels.
- Monitored inventory levels and ordered supplies as needed.
- Scheduled shifts for employees based on labor needs and individual availability.
Education
Accounting
Asher School of Business
Gwinnett County Ga 05-2000
Skills
- Employee training
- Shift scheduling
- Customer service
- Policy enforcement
- Project coordination
- Serv safe certification
- Sales and upselling
- Server
- Team supervision
- Time management
- Multitasking proficiency
- Shift leadership
- Cash handling
- Team Training
Timeline
Shift Coordinator
Applebee's Neighborhood Grill & Bar
02.1989 - 05.2025
Accounting
Asher School of Business