Diana Gilbo
North Atlanta
Summary
Dynamic and bilingual Legal Assistant and Settlement Coordinator with extensive experience in the legal industry. Proficient in Microsoft Systems and Adobe, recognized for efficiency in office administration and a strong ability to manage complex tasks while delivering results. A reliable team member dedicated to achieving business success and providing exceptional customer service, with a proven track record of exceeding expectations and meeting organizational goals. Committed to continuous improvement and fostering positive workplace relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Settlement Coordinator / Lien Negotiations
Sweet James Accident Attorneys
03.2025 - Current
- Coordinated settlement negotiations between clients, insurance carriers, and medical providers to ensure timely and accurate case resolutions.
- Reviewed and analyzed legal and medical documents for accuracy, compliance, and completeness.
- Managed all aspects of the case lifecycle, including billing records, subrogation, lien resolution, and legal research.
- Prepared settlement disbursement documents, issued provider payments and reductions, and finalized settlement conferences with clients.
- Collaborated closely with attorneys to prepare settlement proposals and case strategies tailored to individual matters.
- Developed training materials for new hires on settlement coordination protocols and tools
Administrative Legal Assistant / Parelegal Case Manager
Atlanta Personal Injury Attorneys
10.2020 - 03.2025
- Opened, sorted, scanned, reconciled, and processed medical and insurance invoices.
- Requested, tracked, and maintained medical records to support case evidence and settlement negotiations.
- Assisted attorneys in preparing for discovery and mediation by organizing exhibits and summarizing key information.
- I've talked with clients about case status and responded to questions with clarity and professionalism.
- Requested, tracked, and maintained medical records to support case evidence and settlement negotiations.
- Verified medical bill balances, CPT codes, and insurance billing accuracy.
- Confirmed health insurance billing processes and managed related accounts.
- Opened insurance claims and drafted letters of representation to insurance companies and medical facilities.
- Processed incoming invoices and coordinated payments to medical providers.
QUALITY CONTROL ADMINISTRATIVE ASSISTANT
ANNE BARGE
07.2017 - 07.2020
- Facilitated clear verbal and written communication, including translation of billing and administrative documents.
- Maintained, reviewed, and updated computerized purchase orders, billing records, and related documentation for accuracy and compliance.
- Provided comprehensive administrative and clerical support, including data entry, file management, and document preparation.
- Reviewed invoices, components, and final documentation to ensure alignment with billing standards, quality requirements, and specifications.
- Calculated totals, verified charges, and reconciled data to support accurate and timely invoice processing and payment.
BILLING CLERK
LOU SOBH HONDA
08.2015 - 06.2017
- Answered billing and account-related inquiries by phone in both English and Spanish, providing clear and professional support.
- Performed a wide range of administrative duties, including filing, mail processing, recordkeeping, and basic bookkeeping.
- Scheduled appointments, coordinated meetings and conferences, and maintained accurate calendars.
- Executed billing functions and accurately recorded financial and client data in company databases.
- Managed invoicing, payment processing, and follow-up to ensure timely and accurate transactions.
- Developed and maintained improved filing systems to safeguard confidential client and billing information.
Education
Paralegal Certificate -
University of North Georgia
Business Administration (BBA) - Bachelor of Science -
American Intercontinental University
Accounting and Finance (ABA) - Associate of Science - Accounting and Finance
Georgia State University
Atlanta, GA Skills
- Fluent in the Spanish language
- Problem-solving aptitude
- Settlements, lien resolutions
- Calendar management
- Administrative support, document preparation, review, and research
- Trial preparation/ medical records requests
- Verbal and written Communication skills
- Critical thinking and analytical skills
- Detail-oriented with strong organizational skills
- Microsoft Office and 360
- Adobe Acrobat PDF
- Work Planning and Prioritization
Certification
Paralegal Certificate - University of North Georgia
Languages
Spanish
Native or Bilingual
Timeline
Settlement Coordinator / Lien Negotiations
Sweet James Accident Attorneys
03.2025 - Current
Administrative Legal Assistant / Parelegal Case Manager
Atlanta Personal Injury Attorneys
10.2020 - 03.2025
QUALITY CONTROL ADMINISTRATIVE ASSISTANT
ANNE BARGE
07.2017 - 07.2020
BILLING CLERK
LOU SOBH HONDA
08.2015 - 06.2017
Paralegal Certificate -
University of North Georgia
Business Administration (BBA) - Bachelor of Science -
American Intercontinental University
Accounting and Finance (ABA) - Associate of Science - Accounting and Finance
Georgia State University