Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Guzman

Tunnel Hill

Summary

Results-driven technical professional with extensive experience in field operations and strong commitment to achieving project goals. Proven ability to manage and execute field tasks effectively while fostering team collaboration and adaptability. Known for problem-solving skills and reliable performance in dynamic environments.

Overview

13
13
years of professional experience

Work History

Field Specialist

Recreational Group, LLC
10.2018 - Current
  • Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
  • Reduced equipment downtime with regular maintenance and troubleshooting efforts.
  • Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
  • Played a key role in successful project completion by coordinating logistics and managing timelines efficiently.
  • Enhanced client satisfaction by providing timely and accurate project updates.
  • Efficiently managed a wide range of administrative tasks, including scheduling meetings, generating correspondence, and maintaining files for optimal organization.
  • Assisted in the development of comprehensive plans for various projects, resulting in timely completion and high-quality outcomes.
  • Contributed to the successful completion of environmental assessments by compiling relevant data and drafting necessary reports.
  • Improved project efficiency by streamlining communication between team members and maintaining detailed documentation.
  • Coordinated with production team to support productivity targets and deadline management.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Reviewed in-house stock to determine materials availability for production jobs.

Assistant Store Manager

Kohls Department Store
01.2015 - 03.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Cashier

Zaxbys Resturant
05.2012 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.

Education

Associate of Science - Business Management

Belhaven University
Dalton
12-2020

High School Diploma -

Dalton High School
Dalton
05-2015

Skills

  • Field operations management
  • Site inspections
  • Quality control procedures
  • GPS navigation
  • Data collection and analysis
  • Positive attitude
  • Teamwork and coordination
  • Customer service
  • Problem-solving
  • Work orders

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Field Specialist

Recreational Group, LLC
10.2018 - Current

Assistant Store Manager

Kohls Department Store
01.2015 - 03.2018

Cashier

Zaxbys Resturant
05.2012 - 05.2015

Associate of Science - Business Management

Belhaven University

High School Diploma -

Dalton High School

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