Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Morales

Lawrenceville

Summary

Highly dedicated bilingual medical assistant with strong front desk and clinical experience in a fast paced healthcare setting. Responsible professional willing to go extra mile to assist others with solving problems.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Medical Assistant

ZamZam Family Clinic
08.2022 - Current
  • Assisted in patient intake and medical history documentation.
  • Administered medications and vaccinations per healthcare provider instructions.
  • Performed routine laboratory tests and prepared specimens for analysis.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Front Desk Receptionist / Billing Assistant

Main Street Pediatrics
02.2022 - 08.2022
  • Warmly welcomed 20-30 guests per shift. coordinated check-ins, collected insurance and directed patients to their destination.
  • Managed 3 phone lines and facilitated over 20+ calls/days with clients, vendors, and staff
  • Maintained an organized, clean, professional workspace and waiting area.
  • Provided excellent customer service with a helpful and friendly attitude.
  • Provided administrative and clerical support via EMR systems and Microsoft Excel.
  • Coordinated pick-up and delivery of express mail services, unpacked inventory, and stocked supplies.
  • Smoothly managed the day-to-day front desk operations for a busy care clinic.

Customer Service Answering Inbound Calls/ Making Outbound Calls

Scuf Gaming
01.2016 - 01.2018
  • Handle 90+ calls daily while responding to customer email inquiries
  • Take payments via phone call
  • Software: Zendesk and authorize.net
  • Would function in shipping department/ correct address for customers

Customer Service

DM Landscaping - Lawrenceville, GA
01.2013 - 01.2015
  • Multi- Line phone system expert
  • Mail and package Delivery
  • Data entry
  • Microsoft Office suite
  • Invoices

Education

High School Diploma - undefined

Berkmar High school
05.2016

Skills

  • Customer service
  • Telephone etiquette
  • Team collaboration
  • Administrative skills
  • Verbal and written communication
  • Scheduling appointments
  • Initiative-taking
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Phlebotomy
  • Medical procedures
  • Insurance verification expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Assistant

ZamZam Family Clinic
08.2022 - Current

Front Desk Receptionist / Billing Assistant

Main Street Pediatrics
02.2022 - 08.2022

Customer Service Answering Inbound Calls/ Making Outbound Calls

Scuf Gaming
01.2016 - 01.2018

Customer Service

DM Landscaping - Lawrenceville, GA
01.2013 - 01.2015

High School Diploma - undefined

Berkmar High school

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Diana Morales