Diana Morales
Lawrenceville
Summary
Highly dedicated bilingual medical assistant with strong front desk and clinical experience in a fast paced healthcare setting. Responsible professional willing to go extra mile to assist others with solving problems.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Medical Assistant
ZamZam Family Clinic
08.2022 - Current
- Assisted in patient intake and medical history documentation.
- Administered medications and vaccinations per healthcare provider instructions.
- Performed routine laboratory tests and prepared specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Front Desk Receptionist / Billing Assistant
Main Street Pediatrics
02.2022 - 08.2022
- Warmly welcomed 20-30 guests per shift. coordinated check-ins, collected insurance and directed patients to their destination.
- Managed 3 phone lines and facilitated over 20+ calls/days with clients, vendors, and staff
- Maintained an organized, clean, professional workspace and waiting area.
- Provided excellent customer service with a helpful and friendly attitude.
- Provided administrative and clerical support via EMR systems and Microsoft Excel.
- Coordinated pick-up and delivery of express mail services, unpacked inventory, and stocked supplies.
- Smoothly managed the day-to-day front desk operations for a busy care clinic.
Customer Service Answering Inbound Calls/ Making Outbound Calls
Scuf Gaming
01.2016 - 01.2018
- Handle 90+ calls daily while responding to customer email inquiries
- Take payments via phone call
- Software: Zendesk and authorize.net
- Would function in shipping department/ correct address for customers
Customer Service
DM Landscaping - Lawrenceville, GA
01.2013 - 01.2015
- Multi- Line phone system expert
- Mail and package Delivery
- Data entry
- Microsoft Office suite
- Invoices
Education
High School Diploma - undefined
Berkmar High school
05.2016
Skills
- Customer service
- Telephone etiquette
- Team collaboration
- Administrative skills
- Verbal and written communication
- Scheduling appointments
- Initiative-taking
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Phlebotomy
- Medical procedures
- Insurance verification expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
ZamZam Family Clinic
08.2022 - Current
Front Desk Receptionist / Billing Assistant
Main Street Pediatrics
02.2022 - 08.2022
Customer Service Answering Inbound Calls/ Making Outbound Calls
Scuf Gaming
01.2016 - 01.2018
Customer Service
DM Landscaping - Lawrenceville, GA
01.2013 - 01.2015
High School Diploma - undefined
Berkmar High school