DIANA PERDOMO

• On Track for over 4 million dollars of pro sales for 2023 fiscal year. Consistently lead in weekly sales reports
• Associate with experience as a schedule writer working with customer to understand how to best create solutions that are efficient, to improve processes
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Built relationships with customers and community to promote long term business growth.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Conduct observations and provide coaching to all Front-End Associates, ensuring Checkout Standards and department standards are followed.
• Drive GET (Greet, Engage and Thank) for all customers entering and exiting store; proactively smile and acknowledge all customers
• Ensure Lot Associates are maintaining the Parking Lot and other areas outside the store; shopping carts are clean and available for customer use

• Executed cash transactions quickly and accurately
• Greeted all customers
• Maintaine store upkeep and apperance
• Travel store to store frequently updating advertisement and montly promotions
• Maintained items loss prevention by writing off any stale or expire items throughout the store

• Demonstrated integrity and honesty while interacting with guests, team members, and managers
• Maintained high standards of customer service during high volume, fast-paced operations
• Prepared all food orders within a 2-3 minute time frame
• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
• Reported to each shift on time and ready to work
• Provided customer service over the phone for catering orders
• Cleaned and sanitized work areas, dishes, and utensils