Diana Reyes
Lawrenceville
Summary
Experienced in effectively managing front desk activities and creating a welcoming atmosphere for clients and customers. Comprehensive background in front desk operations, skilled at efficiently handling high-volume environments with poise. Recognized for exceptional communication skills, strong organizational abilities, and meticulous attention to detail. Proficient in customer service, sales techniques, and product knowledge, utilizing persuasive techniques to recommend and promote products. Demonstrated success in maintaining organized inventory and actively supporting team goals.
Overview
2025
2025
years of professional experience
Work History
TEACHER
Heo's Tae Kwon Do
- Assisted the summer camp program
- Responsible for students between the ages of 6-12
- Make sure to ensure the safety of every activity before starting the day
- Taking care of students during the duration of the activities
- Making sure students had breakfast & lunch to eat throughout the day
- Helping students with any school work & summer assignments
RECEPTIONIST
Vector
07.2023 - 06.2024
- Answer calls & schedule meetings for customers to speak to representatives
- Scheduled appointments for patients to have their cutco appliances replaced or filled
- Answered any questions or concerns potential customers had about buying cutco utensils
RECEPTIONIST / DENTAL ASSISTANT
Happy Smiles Family Dentistry
05.2020 - 06.2023
- Responsible for answering the phones to schedule new or existing patients appointments
- Informing and helping patients with any questions or concerns
- Along with calling insurance to verify patient coverage before appointment
- Maintaining the waiting area clean and sanitized for patients
- Scheduling upcoming appointments for patients after they were seen by the DR
- Assisting the doctor with patients (taking x-rays, flossing, brushing, etc)
- Maintaining rooms stocked and clean
CUSTOMER SERVICE ASSOCIATE
Metro PCS
01.2019 - 05.2020
- Responsible for helping customers make phone payments
- Resolve customer issues and answer questions to ensure a positive customer experience
- Sold phones, and helped customers set up new phone line/s
- Responsible for cashiering, including providing amazing customer service to all guests
Education
High school diploma -
Central Gwinnett High School
Lawrenceville, GA05.2017
Skills
- Effective Verbal and Written Communication
- Detail-Oriented Organization
- Simultaneous Task Management
- Strong Time Management Skills
- Problem Analysis and Resolution
- Commitment to Continuous Learning
- Independently Motivated
- Skilled in High-Pressure Team Dynamics
- Dependable Team Contributor
- Proactive Team Member
Highlights Skills
- Excellent oral & written communication skills.
- Strong organizational skills including the ability to manage multiple tasks simultaneously and meet strict deadlines.
- Identify problems and formulate solutions.
- Ability and willingness to learn new skills related to the successful achievement of department goals.
- Self-motivated and the ability to work in a fast-paced interdependent team environment.
- Responsible and motivated team player.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RECEPTIONIST
Vector
07.2023 - 06.2024
RECEPTIONIST / DENTAL ASSISTANT
Happy Smiles Family Dentistry
05.2020 - 06.2023
CUSTOMER SERVICE ASSOCIATE
Metro PCS
01.2019 - 05.2020
TEACHER
Heo's Tae Kwon Do
High school diploma -
Central Gwinnett High School
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