Diana Riggins
Food Service Worker
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
13
13
years of professional experience
Work History
Bartender, Catering, To Go Specialist, Drive Thru
Jim N Nicks Bar-B-Q
08.2017 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Kitchen Staff Member
RaceTrac
06.2015 - 02.2017
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Manager
McDonald's Restaurant
01.2010 - 05.2015
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ 05.2001 -
No Degree - Office of Administration
Montgomery Job Corps
Montgomery, AL 05.2001 -
High School Diploma -
Heritage High School
Conyers, GA 05.2001 -
Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Customer service
Food preparation
Food running
Cleanliness and hygiene
Handling difficult customers
Customer service expertise
Classic cocktails
Outgoing personality
Timeline
Bartender, Catering, To Go Specialist, Drive Thru
Jim N Nicks Bar-B-Q
08.2017 - 07.2022
Kitchen Staff Member
RaceTrac
06.2015 - 02.2017
Shift Manager
McDonald's Restaurant
01.2010 - 05.2015
Associate of Science - Criminal Justice
University of Phoenix
05.2001 -
No Degree - Office of Administration
Montgomery Job Corps
05.2001 -
High School Diploma -
Heritage High School
05.2001 -
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