Diana Angelica Mina Serna
Lawrenceville
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Strong leader and problem-solver operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Painter, Maintenance
Garcia Brother Drywall Inc
02.2021 - Current
- Applied exterior caulking to building joints and seams.
- Performed thorough surface preparation, guaranteeing long-lasting results for clients.
- Conducted regular inspections of completed work, ensuring adherence to high-quality standards.
- Maintained a clean and organized work environment, minimizing disruptions to surrounding areas.
- Performed smoothing and finishing work on walls, trim and cabinetry.
- Enhanced property values through meticulous attention to detail in painting and maintenance tasks.
- Valued for being extremely detail oriented.
- Followed safety procedures and properly used protective gear while painting.
Lead Bank Teller
Bancamia
11.2015 - 12.2017
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
Education
Banking And Finance
FCECEP
12-2014
Skills
- Computer skills
- Team player
- Strong work ethic
- Effective multitasking
- Customer service
- Appointment scheduling
- Prioritization
- Filing
- Customer education
- Coordination
- Assertiveness
- Customer relations
- Active listening
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Painter, Maintenance
Garcia Brother Drywall Inc
02.2021 - Current
Lead Bank Teller
Bancamia
11.2015 - 12.2017
Banking And Finance
FCECEP
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