Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Washam

Waverly

Summary

Dedicated Retail Sales Associate with a focus on enhancing customer experiences and fostering loyalty. Proven ability to collaborate effectively and solve problems in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Retail Sales Associate

Nell Hills
Kansas City, MO
10.2021 - 07.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Collaborated with team members to execute visual merchandising strategies that increased customer engagement.
  • Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
  • Assisted with inventory management, maintaining accurate stock levels and organizing merchandise displays.
  • Developed strong product knowledge to effectively upsell itemsore promotions.
  • Managed inventory levels through regular stock checks and organized merchandise displays.

Branch Office Administrator

Edward Jones
Liberty, MO
01.2018 - 02.2021
  • Oversaw daily office operations, ensuring efficiency and adherence to company policies.
  • Managed client communications, enhancing customer satisfaction and relationship building.
  • Coordinated scheduling for team meetings and client appointments, optimizing time management.
  • Implemented office procedures that improved workflow and reduced processing times.

Residential Mortgage Loan Officer

Mortgage Business
Kansas City, MO
01.1985 - 12.2020
  • Evaluated client financial profiles to determine loan eligibility and risk assessment.
  • Facilitated mortgage application processes, ensuring compliance with regulatory standards.
  • Collaborated with underwriting teams to expedite loan approvals and resolutions.
  • Provided expert guidance on mortgage products, enhancing client understanding and satisfaction.
  • Fostered positive business relationships within local communities through active participation in networking events and industry functions.
  • Collaborated with real estate agents, appraisers, title companies, and other professionals to expedite loan approval processes.
  • Facilitated successful loan closings by coordinating all required documentation and collaborating with underwriting teams.

Education

High School Diploma -

Grant County
Dry Ridge, KY

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration

Timeline

Retail Sales Associate

Nell Hills
10.2021 - 07.2025

Branch Office Administrator

Edward Jones
01.2018 - 02.2021

Residential Mortgage Loan Officer

Mortgage Business
01.1985 - 12.2020

High School Diploma -

Grant County
Diane Washam