Open To Work
DIANE CLAY
Reidsville
Summary
Dynamic healthcare professional with extensive experience at Optim Medical Center/Surgery Partners, excelling in patient advocacy and insurance coordination. Proven ability to enhance patient relations through empathetic listening and effective communication. Energetic professional focused on patients' rights and program assistance. Outgoing and collaborative professional thrives in high-volume, challenging settings. Skilled in managing patient registrations and payment processing, ensuring seamless healthcare navigation while maintaining confidentiality and compliance with regulations. Flexible, hard worker ready to learn and contribute to team success. Currently, I am taking online courses for CCMA, Pharmacy, and EKG Tech certifications. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
26
26
years of professional experience
Work History
Rehab Patient Advocate
Optim Medical Center- Tattnall/ Surgery Partners
Reidsville
07.2025 - Current
- Coordinated patient care plans with medical staff and families.
- Facilitated communication between patients and healthcare providers.
- Organized resources for patient support services and programs.
- Maintained accurate records of patient interactions and feedback.
- Advocated for patient rights within the healthcare system.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Facilitated communication between providers, patients, and family members.
- Organized patient records and updated information in the hospital database system.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
- Assisted with the completion of insurance paperwork for patient coverage.
- Identified potential areas of improvement within the organization's processes regarding patient care.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Registration Clerk
Optim Medical Center Tattnall/ Surgery Partners
Reidsville
07.2017 - 06.2025
- Processed patient registrations efficiently and accurately in a fast-paced environment.
- Assisted patients with insurance verification and explained registration procedures clearly.
- Collaborated with medical staff to ensure seamless patient flow during peak hours.
- Handled patient inquiries professionally, providing timely information and support.
- Managed patient records using electronic health record systems and maintained confidentiality.
- Answered patients' questions and inquiries regarding the registration process and documentation.
- Scheduled appointments, coordinating with multiple departments for optimal patient care.
- Trained new staff on registration protocols and best practices for efficient operations.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Registered patients for outpatient procedures and emergency services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Assisted with scheduling appointments based on provider availability.
Head Cook
Metz Culinary/ Optim Medical Center
Reidsville
01.2015 - 10.2017
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Placed orders to restock items before supplies ran out.
- Cooked memorable dishes that brought new customers into the establishment.
- Assisted with menu development and planning.
- Modified recipes to accommodate dietary restrictions and allergies.
- Utilized culinary techniques to create visually appealing dishes.
- Set up and broke down the kitchen for service.
- Trained new cooks on kitchen equipment, safety protocols, and cooking techniques.
- Collaborated with nutritionists to create balanced meal options for patients.
- Ensured compliance with health regulations and sanitation standards in the kitchen.
Lead Teacher
Lil Angelz Daycare
Reidsville
06.2015 - 08.2017
- Worked hands on with children ages 2-4 to help prepare them for school.
- Provided a nurturing environment for children ages 6 weeks to 2 yrs, while making sure each child had a safe place to play and learn.
- Prepared meals for the entire daycare.
- Communicated frequently with parents about the growth and progress of each child.
- Planned and implemented different daily activities to enhance overall development and growth of every child.
Community Access Mentor
United Cerebal Palsy
Glennville
05.2012 - 12.2014
- Delivered individualized counseling services to clients working through issues such as mental and physical illnesses.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Facilitated support groups for clients to discuss issues related to mental health.
- Implemented crisis intervention plans to support client safety.
- Worked one on one with each client to help build personal and professional relationships.
Manager
Subway
Claxton
10.2010 - 09.2012
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees.
Lead Teacher
Lil Angelz Daycare
Reidsville
03.2009 - 06.2011
- Worked hands on with children ages 2-4 to help prepare them for school.
- Provided a nurturing environment for children ages 6 weeks to 2 yrs, while making sure each child had a safe place to play and learn.
- Prepared meals for the entire daycare.
- Communicated frequently with parents about the growth and progress of each child.
- Organized rooms in line with current educational thinking to maximize educational opportunities for each child.
Manager
Subway
Claxton
08.2007 - 11.2008
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees.
Shift Manager
McDonald's Restaurant
Metter
05.2005 - 08.2007
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Promoted and exercised excellent customer service to ensure a pleasant customer experience.
Manager
Coffee Hop
Pembroke
02.2004 - 06.2005
- Maintained professional, organized, and safe environment for employees.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager/General Manager
Subway Restaurants
Reidsville/Pembroke
02.2000 - 04.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Education
Associate Degree - Accounting And Business Management
Southeastern Technical College
Vidalia, GA04.2021
High School Diploma -
Tattnall County High School
Reidsville, GA05.1997
Certification - Pharmacy Tech/ EKG Teck
NHA
OnlineCertification - CCMA
NHA
OnlineSkills
- Authorization and verification
- Patient registration and scheduling
- Payment processing and management
- Insurance coordination
- Patient advocacy
- Patient relations
- Appointment scheduling
- Time management
- Empathetic listening
- Team collaboration
- Healthcare systems navigation
- Team leadership
- Strong Multitasking
- Outstanding Customer Service
- Event Coordinating
- Blood Draw
- Vitals
- Patient care and privacy
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Rehab Patient Advocate
Optim Medical Center- Tattnall/ Surgery Partners
07.2025 - Current
Registration Clerk
Optim Medical Center Tattnall/ Surgery Partners
07.2017 - 06.2025
Lead Teacher
Lil Angelz Daycare
06.2015 - 08.2017
Head Cook
Metz Culinary/ Optim Medical Center
01.2015 - 10.2017
Community Access Mentor
United Cerebal Palsy
05.2012 - 12.2014
Manager
Subway
10.2010 - 09.2012
Lead Teacher
Lil Angelz Daycare
03.2009 - 06.2011
Manager
Subway
08.2007 - 11.2008
Shift Manager
McDonald's Restaurant
05.2005 - 08.2007
Manager
Coffee Hop
02.2004 - 06.2005
Manager/General Manager
Subway Restaurants
02.2000 - 04.2004
Associate Degree - Accounting And Business Management
Southeastern Technical College
High School Diploma -
Tattnall County High School
Certification - Pharmacy Tech/ EKG Teck
NHA
Certification - CCMA
NHA