Dianesha Graham

• Monitored practice/provider operations workflow including no show rates, slot utilization, scheduling disruptions

• Demonstrated efforts to enhance process and maximize operations

• Performed and/or supervises physician practice administrative duties such as payroll, HR processes and paperwork, calendars, scheduling, reports and updating tools

• Supported appropriate processes for resource management and revenue cycle functions within the practice

• Analyzed revenue-related information to identify trends and takes action to maintain or improve revenue performance

• Assisted with supervising the front desk staff performing revenue cycle activities for pre-registration, registration, charge capture, point-of-service payments, insurance verification, and financial counseling

• Assisted in hiring and orientation of new employees, as well as assisted in annual performance reviews

• Created clearly defined expectations, procedures, goals and incentives for each individual within the department

• Provided training support to new and existing front desk

Used problem solving, customer service, and adapted to changing priorities to overcome issues that arise. Informed patients of their monetary responsibility for services to be rendered

Oversee all payment arrangements. Responsible for accurate and timely booking of new accounts and charge orders within the billing system to ensure submission of clean claims per filing time.

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Coordinates the strategic planning process and monitors progress toward achieving project goals

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Assists in developing, administering and monitoring project related budgets

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Coordinates logistical arrangements for related conferences, conventions or meetings

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May assist in identifying funding resources and in developing funding strategies and initiatives

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Develops and generates various operational and statistical reports

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Represents and promotes the project at various speaking engagements