Dianna Fuller
Jonesboro
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Communications Operator
St Thomas Community Health Center
New Orleans, LA
12.2021 - Current
- Operated multi-line phone systems to efficiently manage incoming calls and inquiries.
- Coordinated communication between healthcare providers and patients to ensure timely information exchange.
- Maintained accurate patient records in electronic health systems for seamless access by medical staff.
- Assisted in scheduling appointments, optimizing patient flow within the clinic environment.
- Monitored real-time updates on service availability, improving response times to patient needs.
- Trained new team members on communication protocols and operational procedures to enhance service quality.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Connected callers with appropriate professional, department, or business.
Warehouse Assistant
Associated Grocers Inc.
02.2011 - 09.2021
- Operated forklifts and pallet jacks to efficiently move products within warehouse space.
- Maintained accurate inventory records through regular stock counts and system updates.
- Assisted in training new staff on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and enhance product placement strategies.
- Ensured compliance with safety standards, reducing workplace incidents and promoting a safe environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
- Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Grifin High
Griffin, GASkills
- Strong attention to detail
- Empathy and patience
- Professionalism and courtesy
- Scheduling
- Service management
- Assignments dispatch
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Radio operation
- Multitasking
Timeline
Communications Operator
St Thomas Community Health Center
12.2021 - Current
Warehouse Assistant
Associated Grocers Inc.
02.2011 - 09.2021
High School Diploma -
Grifin High