Dianna Wasson
Statesboro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Mid South Hearing Aid Center
06.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Patient Care Coordinator
Peachtree Immediate Care
06.2021 - 02.2022
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Optometric Technician
Vision Source - Family Eye Center
08.2020 - 10.2020
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
Education
High School Diploma -
Tattnall County High School
Reidsville, GA05-2020
Skills
- Patient management
- Medical record management
- Insurance verification
- Billing coordination
- Verbal and written communication
- Office administration
Timeline
Patient Care Coordinator
Mid South Hearing Aid Center
06.2022 - Current
Patient Care Coordinator
Peachtree Immediate Care
06.2021 - 02.2022
Optometric Technician
Vision Source - Family Eye Center
08.2020 - 10.2020
High School Diploma -
Tattnall County High School
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