Dianna Wesley
Baxley
Overview
26
26
years of professional experience
Work History
Administrative Support Specialist
Fayetteville State University
Fayetteville, NC
11.2009 - 09.2025
- Deliver high quality administrative assistance to directors, department chairs, and staff.
- Manage complex schedules, ensuring adherence to deadlines for academic and administrative projects.
- Streamline inventory control systems to maintain operational efficiency.
- Prepare departmental budgets and manage expenditure records
- Coordinate meetings, record minutes, and distribute action items to stakeholders.
- Support recruitment and onboarding of new faculty by preparing contracts and assisting with onboarding logistics.
- Process financial transactions, including stipends and travel reimbursements, ensuring compliance with institutional policies.
Customer Service Representative 1
Fort Bragg Credit Union
Fayetteville, NC
02.2006 - 10.2009
- Provided exceptional customer support through effective communication and problem resolution techniques.
- Assisted members with account inquiries, ensuring accurate information and timely responses.
- Educated customers on financial products, enhancing their understanding and satisfaction.
- Collaborated with team members to streamline processes, improving overall service efficiency.
Head Teller
HSBC Bank
Rotterdam, NY
08.1999 - 02.2006
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and transaction procedures.
- Enhanced customer experience by resolving inquiries and issues promptly and effectively.
- Managed cash transactions, maintaining accuracy in balancing cash drawers at end of shifts.
Education
High School Diploma -
Appling County High School
BaxleyNo Degree -
Americus Technical College
AmericusTimeline
Administrative Support Specialist
Fayetteville State University
11.2009 - 09.2025
Customer Service Representative 1
Fort Bragg Credit Union
02.2006 - 10.2009
Head Teller
HSBC Bank
08.1999 - 02.2006
High School Diploma -
Appling County High School
No Degree -
Americus Technical College