Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diante Pierce

Union City

Summary

Dynamic professional with extensive experience in customer service and passenger transport at Unifi. Proven ability to train and guide teams, ensuring top-notch service and safety awareness. Recognized for effective communication and conflict resolution skills, consistently enhancing passenger experiences and operational efficiency. Committed to delivering excellence in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Wheelchair Agent

Unifi
College Park
09.2021 - Current
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Greeted customers, answered questions and discussed services.
  • Aided customers with TSA checkpoint screenings.
  • Transported individuals requesting wheelchair service to and from desired locations.

Cabin Agent

Delta Global Services
College Park
09.2019 - 09.2021
  • Ensured the cleanliness of the aircraft before departure, including restocking supplies such as blankets, pillows, magazines and snacks.
  • Greeted crew members, flight attendants and passengers.
  • Reviewed aircraft clean bill of work to track, check and complete required cleaning duties.

Delivery Driver Helper

LaserShip
Marietta
07.2015 - 08.2016
  • Ensured that all deliveries were made on time and within specified deadlines.
  • Delivered goods to customers' homes or businesses according to delivery instructions.
  • Provided excellent customer service by greeting customers and answering their questions about products and services offered.

Education

High School Diploma -

Langston Hughes
Fairburn, GA
05-2018

Skills

  • Customer service
  • Patient transport
  • Conflict resolution
  • Employee training
  • Team building
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Professionalism and courtesy
  • Safety awareness
  • Cross-cultural sensitivity
  • Investigating problems
  • Disability awareness
  • Airport security
  • Boarding support

Timeline

Wheelchair Agent

Unifi
09.2021 - Current

Cabin Agent

Delta Global Services
09.2019 - 09.2021

Delivery Driver Helper

LaserShip
07.2015 - 08.2016

High School Diploma -

Langston Hughes

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Diante Pierce