Diara Jasmin
Conyers
Summary
Extroverted and results-driven Customer Service Professional with 8+ years of experience in call centers, hospitality, retail, and management. Strongly committed to increasing customer satisfaction and ensuring smooth operations while resolving complex issues with empathy and speed. Recognized for solid devotion to assisting clients, building loyalty, and developing a positive image of the organization. Demonstrated ability to listen attentively, solve problems efficiently, and foster strong professional relationships with guests and team members. Adept at using CRM systems, leading teams, and maintaining professionalism in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server
Sudo
06.2024 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on service standards and procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Afni
01.2024 - 01.2025
- Delivered phone and email support for high-volume accounts, resolving billing and service issues with 95%+ accuracy
- De-escalated difficult situations daily, reducing escalations by turning complaints into positive outcomes
- Resolved customer inquiries efficiently using CRM software, enhancing customer satisfaction levels.
Manager
The Diner
01.2022 - 01.2024
- Supervised daily operations, created schedules, and ensured service quality for a high-traffic restaurant
- Recruited, trained, and coached staff, boosting customer satisfaction scores and team performance
- Maximized performance by monitoring daily activities and mentoring team members.
Order Filler / CSR
Shop Imo
01.2021 - 01.2022
- Fulfilled and packaged online orders with speed and accuracy, meeting tight daily quotas
- Reported inventory discrepancies, improving stock accuracy and reducing fulfillment errors
- Implemented organizational strategies to optimize storage space and improve accessibility of products.
Bartender
Sta. Lucia Brazilian Steak House
01.2018 - 01.2021
- Managed bar operations, processed POS transactions, and delivered friendly, efficient service
- Increased repeat business by using customer feedback to improve overall service experience
- Maintained bar inventory, ensuring accurate stock levels and timely reordering of supplies.
Store Manager
Little Caesars
01.2014 - 01.2017
- Directed daily operations, hiring, training, and budgeting for a busy franchise location
- Boosted staff efficiency and reduced turnover through coaching and accountability
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Bachelor’s Degree - Business Administration
Georgia Gwinnett College
Lawrenceville, GA01.2023
Skills
- Customer Service
- Sales maximization
- Computer Competency
- Point of Sale System
- Conflict Resolution
- Leadership
- Data Entry & Accuracy (55 WPM)
- Operational management
- Teamwork
- Microsoft Office
- Information Management
- Leadership Skills
- Staff training
Timeline
Server
Sudo
06.2024 - 08.2025
Customer Service Representative
Afni
01.2024 - 01.2025
Manager
The Diner
01.2022 - 01.2024
Order Filler / CSR
Shop Imo
01.2021 - 01.2022
Bartender
Sta. Lucia Brazilian Steak House
01.2018 - 01.2021
Store Manager
Little Caesars
01.2014 - 01.2017
Bachelor’s Degree - Business Administration
Georgia Gwinnett College