Dieftha Mars
Lithonia
Summary
Dedicated Claims Specialist with expertise in evaluating insurance claims and delivering exceptional customer service. Skilled in analyzing documentation and effectively communicating with policyholders to ensure compliance with company policies and a smooth claims experience.
Overview
7
7
years of professional experience
Work History
Claims Specialist
State Farm
Atlanta
01.2023 - Current
- Reviewed documentation to evaluate damages and confirm coverage details for claims.
- Evaluated damages and confirmed coverage details for claims through comprehensive documentation review.
- Gathered necessary information and clarified claim processes by communicating effectively with policyholders.
- Addressed questions and concerns from clients while advising on claim statuses promptly.
Auto Damage Adjuster
GEICO
Atlanta
07.2022 - 01.2023
- Inspected vehicles to assess damage and document findings efficiently.
- Evaluated auto damage claims to determine accurate repair estimates.
- Communicated with policyholders to explain claim processes and coverage details.
- Reviewed and analyzed insurance policies for compliance with regulations.
PIP Adjuster
Geico
Lakeland
02.2021 - 08.2022
- Conducted thorough investigations to verify the details of each claim submitted.
- Communicated with clients to gather information and address concerns effectively.
- Maintained detailed records of all claim activities in a timely manner.
Leave of Absence Coordinator
GEICO
Lakeland
04.2019 - 01.2021
- Reviewed and processed documentation related to employee leaves efficiently.
- Communicated with employees regarding their leave status and requirements.
- Collaborated with HR teams to ensure compliance with company policies.
- Developed training materials for staff on leave of absence procedures.
Education
MBA - Business Administration
Webster University
Lakeland, FL10-2008
Bachelor of Science - Consumer Sciences
Florida State University
Tallahassee, FL12-2001
Skills
- Claim analysis
- Claims investigation
- Attention to detail
- Effective communication
- Verbal communication
- Problem-solving
Timeline
Claims Specialist
State Farm
01.2023 - Current
Auto Damage Adjuster
GEICO
07.2022 - 01.2023
PIP Adjuster
Geico
02.2021 - 08.2022
Leave of Absence Coordinator
GEICO
04.2019 - 01.2021
MBA - Business Administration
Webster University
Bachelor of Science - Consumer Sciences
Florida State University