Diego Paez Montoya

Throughout my time in this establishment, I have made it a priority to ensure that guests are fully informed about our various promotions and that they leave with a high level of satisfaction regarding the service they receive. I take an active role in upselling specialty items, which not only enhances the overall guest experience but also contributes to increased revenue.

Among my significant accomplishments, I was honored to be promoted to Certified Trainer just one month after my initial hiring. This role allowed me to mentor new staff and share my knowledge of best practices. Subsequently, a few months later, I received another promotion to the position of Bartender, further demonstrating my commitment and ability to excel in a fast-paced environment.

During my tenure at this establishment, I was entrusted with several key responsibilities that were vital to the smooth operation of daily activities. My primary tasks include organizing my staff to ensure successful opening and closing procedures, meticulously overseeing that all food safety protocols are adhered to, and preparing the incoming shift for optimal success. This involves providing comprehensive training and support to my team, ensuring that they are well-equipped to meet the demands of their roles.

One of my most significant accomplishments during my time here has been my promotion to Shift Manager just two months after my initial hiring. This recognition reflects not only my commitment to excellence but also my ability to lead and motivate my team effectively.

While working for this company, I began in the home goods department re-organizing merchandise, after a few weeks I was then moved to the customer service desk where I would help guest with their transactions. here I promoted the sale of the TJX Rewards card. I had became one of the top 5 sales associates for having sold the most credit cards. some of my responsibilities included making sure guest were satisfied with their experience, ensuring my displays were properly set up, and making sure guest were aware of any promotions we were offering.

During my tenure at Chuck E. Cheese, I gained comprehensive experience by working across all departments. My roles included customer service, where I operated the cash register, hosted birthday parties, managed the prize counter, and even served as the mascot. In each of these positions, I prioritized guest satisfaction by ensuring that every visitor received exceptional service.

In addition to my customer-facing responsibilities, I also worked in both the game room and the kitchen, where adherence to food safety protocols was essential. Throughout my time at the establishment, I achieved several milestones, including a promotion to Cast Member Level 2, becoming a store trainer, and receiving the Cast Member of the Month award for two consecutive months. Furthermore, I was recognized as the top sales associate within my district, highlighting my dedication and effectiveness in driving sales and enhancing the guest experience.