Diego Soto
Atlanta,GA
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Hotspot Sales Representative
Lycamobile
08.2023 - Current
- Delivered SIM cards and promotional materials, and installed see-through posters in retail locations
- Provided excellent customer service and retailer support to enhance sales performance
- Actively contributed to sales growth to qualify for commission
- Conducted 15 to 17 daily visits to promote products and boost sales
Manager/Supervisor
Advanced Parking Services
07.2017 - 08.2023
- Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash
- Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift
- Kept on location throughout shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable
- Maintain a clean and organized workstation
Barber
By Greg Dominican Beauty Salon
01.2017 - 07.2017
- Performed shaving and cutting beards and mustaches of clients
- Provided creative hair cut style for men and children
- Maintain a clean and organized workstation
Master Barber Stylist / Manager / Headliner
Unisex Hair Salon
07.2008 - 12.2016
- Opened and closed during normal operating business hours
- Gathered record keeping and daily inventory
- Advertised and marketing for business solutions and revenue
- Attend training sessions, conferences and expos in order to stay relevant and current
- Schedule appointments over the telephone and maintain records of work performed on each client
- Welcome client as they arrive at the barbershop and engage them in conversation to determine their needs
- Assisted customers with purchases, questions and complaints
- Maintained a clean working environment
Sales Representative
Cingular Wireless
04.2007 - 06.2008
- Assisted in-store customers with choosing a cellular phone as well as a calling and data plan
- Drafted all paperwork for customer contracts set up auto-pay added and deleted features
- Provided monthly sales reports and analyses
Education
GED -
JOB COPRS
Harrisburg, PA07-2004
Skills
- Communication Skills: Clear and effective verbal and written communication is essential for understanding customer needs and providing assistance
- Active Listening: The ability to listen attentively to customers to fully understand their concerns and needs
- Problem-Solving: Quickly identifying issues and finding solutions to resolve customer inquiries and complaints
- Empathy: Understanding and relating to customers' feelings, which helps build rapport and trust
- Patience: Remaining calm and composed, especially when dealing with difficult or frustrated customers
- Time Management: Effectively managing time to handle multiple inquiries and tasks without compromising service quality
- Adaptability: Being flexible and able to adjust to different customer situations and varying demands
- Product Knowledge: Having a thorough understanding of the products or services offered to provide accurate information and support
- Teamwork: Collaborating with colleagues to ensure a seamless customer experience
- Attention to Detail: Ensuring accuracy in information provided and in handling customer requests
Languages
Spanish
Native or Bilingual
Timeline
Hotspot Sales Representative
Lycamobile
08.2023 - Current
Manager/Supervisor
Advanced Parking Services
07.2017 - 08.2023
Barber
By Greg Dominican Beauty Salon
01.2017 - 07.2017
Master Barber Stylist / Manager / Headliner
Unisex Hair Salon
07.2008 - 12.2016
Sales Representative
Cingular Wireless
04.2007 - 06.2008
GED -
JOB COPRS
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