Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dijon Falana

Atlanta

Summary

Food Safety service certificate

Valid until 03/28

Overview

10
10
years of professional experience

Work History

Shift Lead

Shake Shack
02.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Line Cook Supervisor

Buffalo Wild Wings
03.2023 - 01.2025
  • Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
  • Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
  • Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
  • Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
  • Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
  • Addressed customer complaints promptly, demonstrating commitment to exceptional service and fostering repeat business.

Line Cook

Olive Garden
01.2015 - 02.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Lazy Dog

Busser
03.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Associate In Engineering Technology - Automotive Technology

Chattahoochee Technical College
Marietta, GA

High School Diploma - General Education

Weequahic High School
Newark, NJ
06.2013

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Loss prevention
  • Operations monitoring
  • Coaching and mentoring
  • Quality control
  • Knowledge sharing
  • Shift leadership
  • Capable of Decision-making
  • Positive attitude
  • Problem-solving
  • Cash handling

Timeline

Line Cook Supervisor

Buffalo Wild Wings
03.2023 - 01.2025

Shift Lead

Shake Shack
02.2023 - Current

Lazy Dog

Busser
03.2022 - 02.2023

Line Cook

Olive Garden
01.2015 - 02.2022

Associate In Engineering Technology - Automotive Technology

Chattahoochee Technical College

High School Diploma - General Education

Weequahic High School

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Dijon Falana