Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dijon'ee (Rae) Kelly

Hampton

Summary

Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service / sales position. Ready to help team achieve company goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Rental Sales Agent

Dollar Thrifty Car Rental
05.2022 - Current
  • ARPD 18% out of 22% GOAL
  • Top Lead – over Night Team Lead
  • Provided exceptional customer service.
  • Communicated added upgrades, contracts, rental policies.
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Process transactions of vehicle rental, upsells, insurance coverages, processing credit card payments.
  • Training of new agents being sure all policies and procedures are understood.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.

Rental Sales Agent

Sixt Rental Car
12.2020 - 04.2022
  • ARPD 16% out of 22% GOAL
  • Provided exceptional customer service.
  • Communicated Added upgrades, contracts, rental policies
  • Process transactions of vehicle rental, upsells, insurance coverages, processing credit card payments.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Established strong rapport with clients, leading to repeat business and referral opportunities.

Rental Sales Agent

Dollar Thrifty Car Rental
03.2016 - 12.2020
  • ARPD 16% out of 22% GOAL
  • Provided exceptional customer service
  • Communicated Added upgrades, contracts, rental policies
  • Provide exceptional customer service at a high volume and fast-paced environment.
  • Maintained daily, weekly, and monthly sales quotas and completed numerous administrative duties.
  • Followed up on customer service satisfaction and resolved complaints and provided efficient resolutions.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Kept detailed records of all transactions, facilitating efficient audits when necessary.
  • Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
  • Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.

Education

Associate degree - Business Administration

University of Phoenix
Tempe, AZ
01-2027

Skills

  • Team player mentality
  • Reliability and punctuality
  • Active listening
  • Customer service
  • Data entry
  • Problem resolution
  • Customer relations
  • Professional telephone demeanor
  • Microsoft Word
  • Power Point
  • 35 WPM

Timeline

Rental Sales Agent

Dollar Thrifty Car Rental
05.2022 - Current

Rental Sales Agent

Sixt Rental Car
12.2020 - 04.2022

Rental Sales Agent

Dollar Thrifty Car Rental
03.2016 - 12.2020

Associate degree - Business Administration

University of Phoenix
Dijon'ee (Rae) Kelly