Dikshya Bhattarai
Kingsland
Summary
A versatile and dedicated professional with a robust work ethic and a demonstrated history of effective problem-solving. Excels in managing multiple tasks while upholding ambitious standards of quality and professionalism. Expertise includes effective communication teamwork, and adaptability, alongside a commitment to continuous learning. Focused on delivering innovative solutions that create a meaningful impact across divers roles.
Overview
13
13
years of professional experience
Work History
Crew Trainer
McDonald’s
01.2023 - Current
- Stay up to date on the requirements of all team positions to optimize training
- Provide constructive feedback and one-on-one coaching to employees
- Cleaning and sanitized kitchen equipment, utensils, and workstations
- Assisting management in developing strategies to improve customer service standards
- Document performance, safety, and customer service needs
- Instructed new team members on correct procedures for operations
- Organized team building activities to foster a positive work environment
Customer Service Representative
Divesh LLC
01.2019 - 01.2023
- Resolved customer inquiries, complaints, and service requests efficiently
- Delivered product and service details to guarantee accurate customer solutions
- Fostered collaborations with team members and cross-functional departments to achieve shared goals
- Enhanced service procedures to elevate customer experience
Social media Representative
Jay LLC
01.2018 - 01.2019
- Developed and executed social media strategies enhancing brand visibility
- Curated engaging content tailored to various social media platforms
Data Analyst and Reporting Associate
HERD International
01.2013 - 01.2015
- Collected, cleaned, and analyzed extensive datasets to extract meaningful insights
- Facilitated coordination among cross-functional teams to establish key performance metrics
- Generated reposts and obtained data to develop analytics on key performance and operational metrics
Field Researcher
CREHPA
01.2012 - 01.2013
- Conducted surveys across various nonprofit organizations
- Conducted statistical analysis on both qualitative datasets using tools such as SAS and SPSS
Education
Associates of Science - Health Information Management Systems
Albany Technical College
AlbanyBachelor of Science - Public Health
National Academy of Medical Science
High School Diploma -
Tilottama Higher Secondary School
Skills
- Complaint resolution
- Account updating
- Adaptability and willingness to improve
- Scheduling
- Multi-line phone talent
- Data analysis and reporting
- Proficient Computer Skills
- Effective communication
- Time management and organization
- Team Leadership
References
- Ronak Patel, 832-692-8978
- Arram Yoon, 229-449-8910
Timeline
Crew Trainer
McDonald’s
01.2023 - Current
Customer Service Representative
Divesh LLC
01.2019 - 01.2023
Social media Representative
Jay LLC
01.2018 - 01.2019
Data Analyst and Reporting Associate
HERD International
01.2013 - 01.2015
Field Researcher
CREHPA
01.2012 - 01.2013
Associates of Science - Health Information Management Systems
Albany Technical College
Bachelor of Science - Public Health
National Academy of Medical Science
High School Diploma -
Tilottama Higher Secondary School
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