Dillan Nutt
Monroe
Summary
Results-driven manager with 10+ years of leadership in retail financial services. Proven record of driving sales growth, improving operational efficiency, and developing high-performing teams. Experienced in leading branch operations through acquisition and transition, with direct exposure to multi-unit management through Cash America’s Hi-Pro program. Skilled in district-level operations, customer escalations, and store performance improvement. Seeking promotion to District Manager to leverage leadership experience across multiple locations.
Overview
15
15
years of professional experience
Work History
Manager / Hi-Pro Program Participant
Cash America (formerly Smart Financial)
12.2016 - Current
- Partnered directly with District Managers through the Hi-Pro leadership program, gaining hands-on experience in multi-unit operations, customer escalations, and store performance reviews.
- Led store meetings focused on identifying growth opportunities and implementing strategies to achieve them.
- Oversaw inventory transfers, investigations, and “kill team” assignments, improving underperforming stores and restoring operational efficiency.
- Directed daily branch operations, financial performance, and staffing for multiple locations.
- Recruited, trained, and mentored employees, strengthening retention and building future managers.
Assistant Manager
Cash America (formerly Smart Financial)
07.2016 - 12.2016
- Supported the Manager in overseeing operations, financial reporting, and staff supervision.
- Coordinated scheduling, training, and daily workflow to ensure smooth branch operations.
- Handled escalated customer service issues and implemented process improvements.
Pawnbroker
Cash America (formerly Smart Financial)
01.2016 - 07.2016
- Provided customer service in lending, retail sales, and merchandise evaluations.
- Assisted with inventory management and compliance procedures.
- Built product knowledge and established strong customer relationships, leading to promotion.
Manager
Gold Galore
07.2010 - 07.2015
- Opened five new locations, overseeing staffing, training, and operational setup to ensure successful launches.
- Trained teams in jewelry-specific procedures, compliance, and negotiation strategies.
- Controlled budgets and negotiated vendor pricing, improving profit margins.
- Supervised hiring, development, and performance management of employees across multiple locations.
Education
High School Diploma -
Alpha School
Monroe, GA01.2010
Skills
- Multi-Unit Operations
- District-Level Support
- Staff Training & Development
- Sales Growth Strategies
- Customer Escalation Management
- Store Performance Reviews
- Investigations & Corrective Action
- Inventory & Vendor Oversight
- Recruiting & Hiring
- Budget & P&L; Management
Timeline
Manager / Hi-Pro Program Participant
Cash America (formerly Smart Financial)
12.2016 - Current
Assistant Manager
Cash America (formerly Smart Financial)
07.2016 - 12.2016
Pawnbroker
Cash America (formerly Smart Financial)
01.2016 - 07.2016
Manager
Gold Galore
07.2010 - 07.2015
High School Diploma -
Alpha School
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