Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Dillon Mathis

Thomaston

Summary

Mostly self-taught when it comes to IT and Technology outside of the training received at Apple. I have been passionate about technology and assisting people since I was young. I enjoy the feeling of solving an issue and making others' lives easier. 5 years of experience as an IT Specialist/Help Desk Advisor. I built and managed the Help Desk project along with most of their other Jira projects for the last company where I was employed. 4 years experience as an Apple Support Advisor covering 4 different departments. Currently working towards CompTIA Security+ and Network+ certifications.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Specialist

See Tickets US
08.2021 - 03.2025
  • Managed/administrated all workspaces/platforms including Google Workspace, Microsoft Office, Jira/Confluence, OnePass, Slack and See Tickets' platform.
  • Managed multiple MDMs. Verizon MDM, Kandji, NinjaOne, Miradore.
  • Assisted with onboarding and offboarding.
  • Provided technical support to all employees via calls and/or remote software.
  • Managed Crowdstrike/Falcon sensor antivirus and determined whether alerts were threats or false positives.
  • Created articles and policies for security practices and basic how to articles for setting up all accounts and applications that were provided to new hires.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.

Apple Support Advisor

Apple Kelly Connect
02.2017 - 02.2021
  • Experienced all departments available through Kelly Connect from Tier 1 iOS to Tier 2 MacOS.
  • Supported Apple customers with any and all issues dealing with iOS, MacOS, Beats devices and their software.
  • The greatest tool taken from this experience was learning to communicate with all personality types and people of varying technology experience.
  • As Tier 2, was considered management to Tier 1 which led to assisting and teaching Tier 1 advisors on their calls.

Groundsman/Tractor Operator

Townsend Tree Service
01.2015 - 08.2016
  • Cleared brush and tree limbs within 15 feet of power lines to maintain the power grid in assigned areas.
  • Operated a tractor with a bush hog attachment to mow brush and small trees.


Machine Operator

MarinoWARE
03.2013 - 08.2014
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

High School Diploma -

Upson-Lee High School
Thomaston, GA
05.2010

Skills

  • Proficient with MacOS and Windows
  • Software troubleshooting
  • Microsoft Office
  • IOS
  • IT support
  • Customer service
  • Critical thinking
  • Technical support
  • Communication skills
  • Windows
  • IT
  • Application installations

Certification

Currently working towards CompTIA Security+ and Network+ certifications.

Timeline

IT Specialist

See Tickets US
08.2021 - 03.2025

Apple Support Advisor

Apple Kelly Connect
02.2017 - 02.2021

Groundsman/Tractor Operator

Townsend Tree Service
01.2015 - 08.2016

Machine Operator

MarinoWARE
03.2013 - 08.2014

High School Diploma -

Upson-Lee High School

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Dillon Mathis