Di’Marcus Miller
Americus,GA
Summary
Dynamic and goal-oriented professional with extensive experience at TLC Associates, excelling in complaint handling and CRM navigation. Proven track record in enhancing customer satisfaction through effective communication and de-escalation techniques. Adept at training staff and quick resolution efficiency, ensuring efficient operations and high IQ with various computer programs and services.
Overview
8
8
years of professional experience
Work History
Licensed Phone Representative
TLC Associates
Americus, GA
08.2022 - Current
- Managed inbound calls for private contractor, known as Accenture, for federal employees, with retirement accounts.
- Assisted in maintaining customer satisfaction through effective communication and problem-solving skills.
- Adapted quickly to new software systems, enhancing call handling and data entry processes.
- Used systems that include Microsoft Teams, Salesforce, Outlook and Google applications.
- Handling about 60+ calls a day during high call volumes ranging about 300 in queue waiting for assistance.
- Trained new staff on company protocols and best practices for effective customer service delivery.
Data Entry Clerk
TLC Associates
Americus, GA
03.2022 - Current
- Entered and processed transactions via outbound sales for purchase of internet and streaming services.
- Ensured accuracy of information by performing regular data audits, rough average of 50 to 100 plus entries per day.
- Worked conducted under contractor with company known as Spectrum.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
Outbound Sales Agent
TLC Associates
Americus, GA
02.2022 - 08.2022
- Conducted outbound calls to engage potential clients and promote service offerings.
- Collaborated with team members to develop effective sales strategies and share best practices.
- Adapted communication techniques to address diverse client needs and enhance rapport-building.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
Delivery Driver
Roman Oven Pizzeria
Americus, GA
10.2020 - 04.2022
- Delivered orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently, minimizing delivery times while ensuring food quality.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Cook Shift Leader
Route 19/House of Dogs
Americus, GA
10.2018 - 10.2019
- Coordinated food preparation and service flow to optimize efficiency and customer satisfaction.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Education
High School Diploma -
Georgia Southwestern State University
Americus, GASkills
- Goal oriented
- High workload efficiency
- De-escalation techniques
- CRM navigation
- Attention to detail
- Fast learner
- Very computer savvy
- Quick response time
Accomplishments
Top Sales Agent
Supervisor role
Timeline
Licensed Phone Representative
TLC Associates
08.2022 - Current
Data Entry Clerk
TLC Associates
03.2022 - Current
Outbound Sales Agent
TLC Associates
02.2022 - 08.2022
Delivery Driver
Roman Oven Pizzeria
10.2020 - 04.2022
Cook Shift Leader
Route 19/House of Dogs
10.2018 - 10.2019
High School Diploma -
Georgia Southwestern State University