Diamond Woods
Decatur
Summary
Dynamic Patient Administration Specialist with United States Army Europe, recognized for enhancing patient experience through effective communication and HIPAA compliance. Proven track record in optimizing medical records management and appointment coordination, leading to improved operational efficiency and patient satisfaction. Committed to professionalism and ethical standards in all interactions.
Experienced with managing patient records and administrative tasks in healthcare settings. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and patient confidentiality, ensuring compliance and accuracy.
Professional with substantial background in patient administration, prepared to excel in healthcare settings. Known for strong organizational skills, attention to detail, and adept at managing patient records and coordinating administrative tasks. Focused on effective team collaboration and delivering results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in medical coding, data entry, patient scheduling, and maintaining confidential information with integrity.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Administration Specialist
United States Army Europe
01.2020 - 08.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
- Assisted in the development of new office procedures, leading to improved efficiency and productivity.
- Reduced errors in data entry by implementing a thorough verification process for patient information updates.
- Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Achieved smoother patient flow by effectively coordinating admissions, transfers, and discharges.
- Posted payments and processed refunds.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Honorable Discharge /Veteran
Waitress
IHOP
06.2017 - 05.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Cashier
IHOP
06.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Miller Grove High School
Lithonia, GASkills
- Organizational growth
- HIPAA compliance
- Effective communication
- Professionalism and ethics
- Appointment coordination
- Medical records management
Timeline
Patient Administration Specialist
United States Army Europe
01.2020 - 08.2023
Waitress
IHOP
06.2017 - 05.2019
Cashier
IHOP
06.2017 - 05.2019
Miller Grove High School
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