Dimeshia Richardson
Ashburn
Summary
Knowledgeable Desired Position with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
CMA
PruittHealth
Ashburn, GA
2021 - 02.2025
- Administered patient care by taking vital signs, recording medical history, and preparing patients for examinations.
- Assisted healthcare providers with procedures, ensuring adherence to safety protocols and maintaining sterile environments.
- Managed electronic health records efficiently, ensuring accuracy and confidentiality of patient information.
- Coordinated scheduling of appointments, optimizing daily patient flow for improved clinic efficiency.
Cna
Cross View Care
02.2025 - 01.2026
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and monitoring vital signs for timely interventions.
- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Educated families on resident care needs, enhancing communication and support systems.
- Trained new staff on proper caregiving techniques and workplace protocols to ensure quality standards.
- Implemented efficiency improvements in daily operations, optimizing workflow within the care facility.
- Advocated for resident needs, ensuring compliance with healthcare regulations and enhancing overall service quality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
Pruitt Health
1 2026 - Current
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Assisted with daily living activities, promoting independence among patients.
- Monitored vital signs, documenting changes and reporting to nursing staff.
- Collaborated with healthcare team to develop personalized care plans.
- Implemented process improvements for efficient workflow in caregiving tasks.
- Responded promptly to patient needs, enhancing overall satisfaction levels.
- Maintained cleanliness of patient environments, adhering to hygiene standards.
- Trained new staff on safety protocols and resident care techniques.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Education
High School Diploma -
Turner County High School
Ashburn, GA05.2021
Skills
- Typing speed
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Multitasking
- Computer skills
- Critical thinking
- Problem resolution
- Verbal communication
- Compassion and empathy
- HIPAA compliance
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Active listening
- Conflict resolution
Timeline
Cna
Cross View Care
02.2025 - 01.2026
CNA
Pruitt Health
1 2026 - Current
CMA
PruittHealth
2021 - 02.2025
High School Diploma -
Turner County High School