Dinah Taylor
Marietta
Summary
Detail-oriented individual with a background in customer relations and operational management. Recognized for implementing quality control processes and improving customer experience through effective communication and relationship-building strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
A Cleaner Everything
Nashville, TN
03.2025 - Current
- Streamlined daily operations to facilitate effective service delivery and uphold customer satisfaction standards.
- Facilitated comprehensive training sessions focused on advanced cleaning techniques to optimize staff performance and productivity.
- Formulated comprehensive quality control procedures to guarantee uniform service standards throughout all project phases.
- Streamlined supply procurement processes through the implementation of effective inventory management systems.
Customer Support Specialist
Globe Life And Accident Insurance Company
McKinney, TX
05.2012 - 02.2024
- Utilized CRM software to efficiently resolve customer inquiries, improving service responsiveness.
- Guided new employees through company policies and customer service protocols to promote operational efficiency and customer satisfaction.
- Assessed customer insights to identify patterns and recommend operational improvements.
- Developed and implemented strategies aimed at enhancing customer satisfaction through proactive engagement.
- Documented customer interactions meticulously to ensure adherence to quality assurance standards and improve service delivery.
Life Insurance Agent
Symmetry Financial Group
Knoxville, TN
02.2006 - 03.2012
- Conducted thorough client evaluations to formulate customized insurance strategies.
- Guided clients through policy options and benefits to enhance understanding and support informed choices.
- Analyzed organizational needs to pinpoint coverage gaps and deliver actionable recommendations for improvement.
- Developed strategic client relationships aimed at building trust and ensuring long-term loyalty.
- Developed personalized insurance plans based on comprehensive client assessments.
- Educated clients on policy options and benefits to ensure informed decisions.
Education
Associate of Science - Business Administration And Management
Atlanta Technical College
Atlanta, GA05-2025
Skills
- Customer service expertise
- Operational efficiency in small businesses
- Effective relationship management
- Clear and concise communication
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Documented and resolved customer complaints which led to customer satisfaction.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Business License - 2025-Current
- Licensed Life Insurance Agent - 2006-2012
Timeline
Owner
A Cleaner Everything
03.2025 - Current
Customer Support Specialist
Globe Life And Accident Insurance Company
05.2012 - 02.2024
Life Insurance Agent
Symmetry Financial Group
02.2006 - 03.2012
Associate of Science - Business Administration And Management
Atlanta Technical College