Diondra Crawford
Atlanta
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative (Contract)
MedRite Urgent Care
07.2023 - 01.2025
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out
- Supported office staff and operational requirements with administrative tasks
- Completed patient referrals to other medical specialists
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Maintained current and accurate medical records for patients
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards
- Performed various administrative tasks by filing, copying and faxing documents
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
Bank Teller
Wells Fargo
11.2022 - 07.2023
- Complete operational activities while minimizing risks under established policies
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Identify information and services to meet customers financial needs
- Experience handling complex transactions across multiple systems
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Bank Teller
Apple bank for savings
07.2019 - 07.2022
- Fulfills customer service needs by resolving service related issues efficiently and provides an excellent customer experience during interactions
- Establishes, retains and deepens relationships with potential and existing customers to achieve team sales goals
- Cross-sell products to provide multi-services for Customers and make referrals to partners
- Recognizes sales opportunities and offers suitable bank products and services that add value to new and existing customers
- Processes monetary and file maintenance transactions accurately
- Ensures that records are accurate; maintains records of incomplete, incorrect or outstanding customer files in order to ensure
Cashier/Customer Service
US OPEN
08.2015 - 09.2019
- Identified prices of goods, services or admissions and tabulated bills using calculators, cash registers or optical scanners
- Processed merchandise exchange
- Responsible for handling and counting money in cash drawers at the beginning of my shift to ensure adequate change presence and amount correctness
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Worked flexible schedule and extra shifts to meet business needs
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Promoted store promotions and incentive programs to increase overall sales revenue
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
Cashier/Customer Service
NY Community Financial Service Center
01.2016 - 06.2019
- Ensure that all guests receive a warm greeting upon arrival, resolve their queries
- Verify member's identity prior to conducting any service on accounts within established guidelines
- Make sure customers feel welcomed and comfortable and also let them know we provide different services that are helpful to them on a day to day basis
- Comply with BSA and SAR requirements
- Conduct all kinds of transactions and also transfer money up to500,000 between store locations
- Responsible for balancing the main safe as well as cash register to avoid shortages due to inaccurate cash handling and theft
- Understand and provide detailed comprehensive information on procedures and policies relating to the daily safe operation
- Built relationships with customers to encourage repeat business
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Responded promptly to requests for assistance, spills and customer inquiries
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
Cashier/Sales generalist
Victoria's Secret @ Pink
09.2016 - 06.2017
- Identified prices of goods, services or admissions and tabulated bills using calculators, cash registers or optical scanners
- Processed merchandise exchange
- Responsible for handling and counting money in cash drawers at the beginning of my shift to ensure adequate change presence and amount correctness
- Read weekly sales inserts and track changing prices to remain up-to-date on store promotions
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customer
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Processed refunds and exchanges in accordance with company policy
- Set up new sales displays each week with fresh merchandise
Education
Associate of science -
State University of New York (SUNY)
New York, NYSkills
- Communication skills
- Sales
- Computer skills
- Hospitality
- Client Relations
- Team Leadership
- Problem solving
- Time Management
- Safe and vault operation
- Management of funds
- Follows policy and procedure
- Excellent customer service
- File Maintenance
- Scanners
- Sale goals
- Cash handling
- Customer service
- Patient registration
- Multitasking and organization
- Patient check-in
- Strong empathy
- Team collaboration
- Quality assurance
- Problem-solving
- Call screening
- Admitting coordination
- Registration and scheduling
Certification
Osha Certification
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative (Contract)
MedRite Urgent Care
07.2023 - 01.2025
Bank Teller
Wells Fargo
11.2022 - 07.2023
Bank Teller
Apple bank for savings
07.2019 - 07.2022
Cashier/Sales generalist
Victoria's Secret @ Pink
09.2016 - 06.2017
Cashier/Customer Service
NY Community Financial Service Center
01.2016 - 06.2019
Cashier/Customer Service
US OPEN
08.2015 - 09.2019
Osha Certification
Associate of science -
State University of New York (SUNY)
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