Dionna Davis

Managing and helping members with their Medicare part D prescription drug plan

informing members their Medication pricing and billing for the plan

Help member log into their member portal on the Website assistance

This position is an Work at Home

• Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
• Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.

• This is a work from home position. I work in recruiting department
• Resolved customer issues
• Managed customer accounts
• Human Resources
• Recruiting
• Tech help

• Working from home for United Healthcare
• Work from Home
• Health insurance support
• Greeted customers
• Responded to inquiries and issues
• Worked in the inbound call center
• Insurance Claim

• Schedule rides for passengers that is provided through there insurance. Medical Transportation call center CSR
• Handled reservations
• Worked in the inbound call center
• Greeted customers
• Managed customer accounts
• Inbound and outbound calls
• Scheduled reservations for customers

• Answered questions and directed passengers to correct concourse
• Documented number of flights and passengers arriving
• Performed pre-board security screening of persons and carry-on luggage
• Checked to ensure that appropriate changes were made to resolve customers' problems
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
• Referred unresolved customer grievances to designated departments for further investigation

• Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Maintained safe and secure working environment for all employees by following government safety regulations
• Mixed water and detergents or acids in containers to prepare cleaning solutions, according to formulas and specifications
• Performed cleaning duties according to specifications and provided additional customer service upon request
• Requested supplies or equipment needed for cleaning and maintenance duties

• Answered questions regarding the store and its merchandise
• Expedited and packaged orders, completed requests for special orders, and provided outstanding customer service
• Operated cash register, processed payments and returns, and fulfilled online orders
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
• Shift leader

• Ensured household duties were completed and managed household budget
• Coordinated medical care, meals, and social activities
• Remained deadline-oriented and reliable while adjusting priorities and managing time wisely

• Performed a multitude of tasks including food production and serving customers at the cash register
• Operated cash register, accepted payments, and made accurate change
• Ensured accuracy of cash drawer and kept work area clean and organized
• Worked in a team environment and communicated effectively with managers and co-workers