Dionndra Palmer
Atlanta
Summary
Dynamic professional with extensive experience in customer service and team leadership at Moxy Midtown. Proven ability to enhance guest satisfaction through effective conflict resolution and training initiatives. Skilled in Microsoft Word and committed to maintaining workplace safety, resulting in a significant reduction in complaints and improved team morale.
Overview
4
4
years of professional experience
Work History
Team Member
Barnes & Noble Education, Inc.
Atlanta
12.2024 - Current
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Front Desk Supervisor
Moxy Midtown
Atlanta
05.2021 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training on Marriott Brand standards with new team members each month
- Maintained a clean and safe work environment, resulting in a high reduction in complaints filed with management and an increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied and increasing reviews for hotel stays.
Concierge Manager
Stratton Amenities
Atlanta
08.2023 - 04.2024
- Assisted property management with resident request and accounts
- Maintained a clean and safe environment for resident and guest.
- Assisted leasing staff with potential residents and site tours.
- Managed packages and distributor appointments.
Guest Services Supervisor
Moxy South Beach
Atlanta
07.2022 - 04.2023
- Developed relationships with all new staff members, and assisted existing staff members in their career development
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training each new team members each month
- Managed guest inquiries and resolved concerns with professionalism and efficiency.
- Trained and guided staff on customer service best practices and operational procedures.
Education
Bachelor of Science - Registered Nurse
Chamberlain University
Atlanta, GASkills
- Computer literacy
- Customer service
- Time management
- Communication skills
- Leadership
- Microsoft word
- Documentation review
- Team collaboration
- Healthcare communication
- Conflict resolution
- Training and development
- Computer skills
- Area and facility cleaning
- Workplace safety
- Dependability and reliability
Timeline
Team Member
Barnes & Noble Education, Inc.
12.2024 - Current
Concierge Manager
Stratton Amenities
08.2023 - 04.2024
Guest Services Supervisor
Moxy South Beach
07.2022 - 04.2023
Front Desk Supervisor
Moxy Midtown
05.2021 - Current
Bachelor of Science - Registered Nurse
Chamberlain University