Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diontrise Blake

Ellenwood

Summary

Administrative professional with strong foundation in delivering comprehensive consulting services to streamline operations. Proven expertise in identifying process improvements and implementing effective solutions. Known for fostering team collaboration and adapting to dynamic environments while maintaining focus on achieving results.

Knowledgeable HR/Finance/ Business Professional with solid background in providing administrative consulting services. Successfully advised organizations on improving operational efficiency and workflow processes. Demonstrated ability in project coordination and strategic planning.

Overview

13
13
years of professional experience

Work History

Administrative Consultant

ASN Business Solutions Inc.
01.2024 - Current
  • Assisted in managing schedules and appointments for executive team.
  • Supported document preparation and organization for internal meetings.
  • Coordinated communication between departments to streamline operations.
  • Maintained electronic filing system to ensure efficient document retrieval.
  • Conducted research to assist with project development and presentations.
  • Implemented office procedures that improved administrative efficiency.
  • Participated in training sessions to enhance administrative skills and knowledge.
  • Collaborated with team members to address administrative challenges effectively.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Utilized contract language expertise to draft or recommend customized alternative language provisions.

Billing Analyst

Piedmont National Corporation
04.2022 - 11.2023
  • Analyzed billing discrepancies to ensure accurate invoicing and minimize revenue loss.
  • Collaborated with cross-functional teams to resolve customer inquiries related to accounts receivable.
  • Trained junior staff on billing procedures, fostering a knowledgeable and efficient team environment.
  • Managed monthly reconciliation of accounts, ensuring alignment between financial records and reports.
  • Conducted regular audits of billing practices to identify areas for improvement and compliance adherence.
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
  • Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Determined key areas prime for process improvements.

IT Support Specialist

Intellispring
03.2020 - 09.2021
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Diagnosed and troubleshot network connectivity problems, enhancing overall system performance.
  • Managed help desk operations, prioritizing and resolving user requests efficiently.
  • Implemented IT solutions that improved workflow efficiency across teams.
  • Collaborated with cross-functional teams to identify system improvements and streamline processes.
  • Led initiatives to enhance cybersecurity measures within the organization, reducing vulnerabilities.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.

Business Analyst

RS Cores LLC
06.2015 - 03.2020
  • Analyzed business requirements to identify process improvements and enhance operational efficiency.
  • Developed detailed documentation for system specifications and user requirements, ensuring clarity and accuracy.
  • Collaborated with stakeholders to gather insights and define project scope, aligning objectives with organizational goals.
  • Utilized data analysis tools to support decision-making processes and drive strategic initiatives across departments.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.

HR Business Partner

Dekalb County Government
04.2012 - 06.2015
  • Developed and implemented HR strategies aligned with business goals.
  • Facilitated organizational change initiatives to enhance employee engagement and performance.
  • Advised leadership on talent management, succession planning, and workforce optimization.
  • Managed employee relations issues to foster a positive workplace culture.
  • Led diversity and inclusion initiatives to create an equitable work environment.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Conducted thorough job analyses to develop accurate and detailed job descriptions for new hires.

Education

Bachelor of Arts - English Literature

Georgia State University
Atlanta, GA
06-1998

Skills

  • Office administration
  • Document preparation
  • File management
  • Organizational expertise
  • Calendar management
  • Vendor negotiation
  • Meeting facilitation
  • Expense reporting
  • Problem-solving
  • Critical thinking
  • Team collaboration
  • Professional communication
  • Employee relations
  • Talent management
  • HRIS systems
  • Month end close
  • Business intelligence

Timeline

Administrative Consultant

ASN Business Solutions Inc.
01.2024 - Current

Billing Analyst

Piedmont National Corporation
04.2022 - 11.2023

IT Support Specialist

Intellispring
03.2020 - 09.2021

Business Analyst

RS Cores LLC
06.2015 - 03.2020

HR Business Partner

Dekalb County Government
04.2012 - 06.2015

Bachelor of Arts - English Literature

Georgia State University

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Diontrise Blake