Dipti Patel
Manager
Goa
Summary
Dynamic operations manager with a proven track record at MAZA PARKOUR, enhancing customer satisfaction through effective problem-solving and strategic planning. Skilled in logistics management and team leadership, I drive performance improvements and optimize workflows, fostering a collaborative environment that promotes professional growth and achieves organizational goals.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Manager of Operations
MAZA PARKOUR
01.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
HR Manager
INIFD ANAND
03.2022 - 01.2023
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Assistant Manager
ASHWEM BEACH RESORT
03.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Managed senior-level personnel working in marketing and sales capacities.
Assistant Manager
LA GRACIA RESORT
05.2014 - 03.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
CASHIER /Assistant Inventory Manager
EXPRESS MART
08.2005 - 02.2008
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Hostess Manager
MICHAELS DINER
02.2004 - 03.2006
- Conducted regular team meetings to address concerns and share updates, fostering cohesive and informed team environment.
- Liaised with senior management to attract, develop and retain staff.
- Implemented staff schedules to ensure coverage during busy periods without overstaffing, optimizing labor costs.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Streamlined communication between hostess team and kitchen staff, reducing order errors and improving service speed.
- Monitored dining area, adjusting seating as needed to maximize comfort and satisfaction for guests.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
Education
GED -
BCCC
UNITED STATES OF AMERICA 04.2001 -
Bachelor of Arts - INIFD
INIFD
Anand, India 04.2001 -
Skills
Logistics management
Problem-solving
Customer service
Quality assurance
Data analysis
Strategic planning
Goal setting
Performance monitoring
Documentation and reporting
Employee training
Process improvement
Workflow optimization
Team leadership
Operations management
Additional Information
I am an experienced manager with result driven passion for delivering exceptional results . I bring a winning attitude and infectious enthusiasm to my team . With a deep passion to lead my team to progress and provide top notch customer service to my guests . I lead by example , training my staff to deliver outstanding customer service that keep guests coming back . I have joyful and talkative attitude and like to interact with anyone around me . I love building relationships and meeting new people .
Timeline
Manager of Operations
MAZA PARKOUR
01.2023 - Current
HR Manager
INIFD ANAND
03.2022 - 01.2023
Assistant Manager
ASHWEM BEACH RESORT
03.2020 - 02.2022
Assistant Manager
LA GRACIA RESORT
05.2014 - 03.2017
CASHIER /Assistant Inventory Manager
EXPRESS MART
08.2005 - 02.2008
Hostess Manager
MICHAELS DINER
02.2004 - 03.2006
GED -
BCCC
04.2001 -
Bachelor of Arts - INIFD
INIFD
04.2001 -
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