Divia Burke
120 Valley Rd Stockbridge
Summary
I am a team player that is responsible and goal-oriented. I enjoy working as a team and helping others.My leadership style can be described as one that values creativity and finds inspiration in variation. I have nearly ten years of experience in customer service, allowing me to provide exceptional experiences for consumers.I excelled at promoting teamwork and collaboration, as well as successfully communicating and coordinating. With extensive experience in customer service and cleanliness maintenance, my adaptability and problem-solving abilities have helped to increase productivity and customer satisfaction across a variety of occupations.
Overview
10
10
years of professional experience
Work History
Cafeteria Server
Utopian Academy
10.2024 - 01.2025
- Demonstrated flexibility by willingly taking on additional responsibilities during peak times or when staff shortages occurred, contributing to overall team success.
- Ensured cleanliness and hygiene in the cafeteria by performing regular cleaning tasks.
- Collaborated with kitchen staff to streamline food preparation processes for increased efficiency.
- Adhered to strict safety protocols when handling hot foods or sharp utensils, minimizing risk of injury within the workplace
- Help maintain inventory and stock in the restaurant.
Key Holder
Dollar General Store
02.2024 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Shipper Packer
DLH Corporations
07.2023 - 01.2024
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
Decant Team Member
Amazon
02.2022 - 08.2023
- Maintained high levels of cleanliness and organization within the decant area, promoting efficiency while adhering to industry best practices for workplace safety.
- Trained new team members on decant operations, resulting in faster onboarding and increased overall productivity.
- Improved team productivity through effective communication, coordination, and collaboration among team members.
- Conducted regular equipment maintenance checks, ensuring optimal performance and minimizing downtime due to malfunctions or repairs.
- Increased customer satisfaction with timely delivery of high-quality products through efficient decant management practices.
Non-Emergency Transportation Driver
Elite Ambulance
02.2019 - 02.2022
- Expanded knowledge in relevant areas such as medical equipment usage to provide better assistance to clients when required.
- Contributed in establishing strong community relations through consistent professionalism during interactions with local healthcare providers.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Supported passengers in managing personal belongings during transport, demonstrating care for their needs beyond transportation expectations.
- Collaborated with dispatchers to ensure timely arrivals at medical facilities for appointments or treatments.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
- Drove safely in various weather and road conditions to avoid accidents.
Security Officer
Allied Universal Security Services
05.2018 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cashier
Brookfield Zoo
04.2015 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Assistant
Target
11.2015 - 05.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Bagged items securely to minimize breakages and reduce losses.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Education
HS Diploma -
Proviso East High School
Maywood, IL05.2015
Skills
- Food safety
- Cleanliness maintenance
- Transportation driver
- Nutrition
- Teamwork and collaborations
- Problem-solving
- Reliability
Timeline
Cafeteria Server
Utopian Academy
10.2024 - 01.2025
Key Holder
Dollar General Store
02.2024 - 08.2024
Shipper Packer
DLH Corporations
07.2023 - 01.2024
Decant Team Member
Amazon
02.2022 - 08.2023
Non-Emergency Transportation Driver
Elite Ambulance
02.2019 - 02.2022
Security Officer
Allied Universal Security Services
05.2018 - 12.2021
Cashier Assistant
Target
11.2015 - 05.2017
Cashier
Brookfield Zoo
04.2015 - 08.2018
HS Diploma -
Proviso East High School
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