Divine Neely
Summary
Effective at problem solving, reasoning, & creativity. Initiates solutions to problems using creative reasoning & past experiences along with the available information & resources. Solid team player with upbeat, positive attitude, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Offering strong organizational skills and detail-focused mindset, eager to learn and grow within underwriting sector. Contributes solid foundation in administrative tasks and customer service, ready to build upon this by acquiring specific industry knowledge. Ready to use and develop analytical skills and attention to detail in the Underwriting role.
Overview
11
11
years of professional experience
Work History
Underwriting Service Assistant
State Farm
10.2023 - Current
- Play a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
- Enhances underwriting efficiency by streamlining workflow processes and procedures.
- Conducts thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Manages a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Processes policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Participates in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
- Organizes workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Volunteers to help with special projects of varying degrees of complexity.
- Leads multiple committees for team building
Front End Manager
The Fresh Market
02.2022 - 10.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in eight checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
Event Staffing Supervisor
INDNGRL ENTERTAINMENT
12.2014 - 12.2022
- Traveled to various cities for events at different venues throughout Georgia
- Collaborated with venue to set up at different events
- Lead a team of staff to appropriately handle events
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Worked with management team to implement proper division of responsibilities
- Developed training, task and process guidelines and communicated clear and concise directions to employees
Business Development Analyst
INDNGRL ENTERTAINMENT
04.2014 - 12.2022
- Contacted potential clients using multiple lead websites
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Helped identify new business opportunities to generate high-value leads
- Scheduled events
- Followed up with clients about the important details of their event and itinerary
- Sent out invoices for final payments
- Followed up with clients for feedback & reviews
- Ready & available daily for job assignments
Sales Manager
Club Pilates Franchise LLC
12.2018 - 10.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Contacted computer leads by sending a text from sales scripts in the system
- Followed up on those leads using a cadence : Day1, Day3, Day7 etc
- Booked classes for members
Team Lead
Corner Bakery Café
12.2016 - 07.2020
- Recommended and helped customer select merchandise based on their wants
- Effectively met customer needs and resolved food or service issues in a timely manner
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Client Specialist
Talbots
11.2018 - 02.2020
- Contacted clients through phone and email about attending sales events
- Set up appointments for clients to come in
- Selected styles based on clients' purchase history
- Handled money and transactions
- Followed up with thank you notes and phone calls
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Interacted with team members across departments to research and resolve customer issues
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
Education
Associate's Degree - Early Childhood Education
Gwinnett Technical College
Lawrenceville, Georgia05.2022
Skills
- Customer service
- Leadership
- Sales
- Data interpretation
- Document review
- Problem-solving
- Multitasking Abilities
- Insurance claims processing
- Effective communication
- Adaptability and flexibility
- Decision-making
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Front End Manager
The Fresh Market
02.2022 - 10.2023
Sales Manager
Club Pilates Franchise LLC
12.2018 - 10.2020
Client Specialist
Talbots
11.2018 - 02.2020
Team Lead
Corner Bakery Café
12.2016 - 07.2020
Event Staffing Supervisor
INDNGRL ENTERTAINMENT
12.2014 - 12.2022
Business Development Analyst
INDNGRL ENTERTAINMENT
04.2014 - 12.2022
Associate's Degree - Early Childhood Education
Gwinnett Technical College
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