Dizirea Alvarado Smith
Atlanta
Summary
Detail-oriented and tech-savvy administrative and customer service professional with over 3 years of experience supporting healthcare and retail environments. Proven ability to manage high-volume tasks, streamline communication, and resolve client inquiries with efficiency and empathy. Proficient in EHR/CRM systems, scheduling tools, HIPAA compliance, and Microsoft Office Suite. Thrives in remote and fast-paced settings, with a strong focus on accuracy, confidentiality, and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enrollment Eligibility Specialist( Temp Contract)
Arkansas Department of Human Services
05.2024 - 05.2025
Customer Support Associate
Forever 21
05.2022 - 12.2024
- Assisted 50+ customers daily via phone and in-person, resolving questions on products, returns, orders, and policies.
- Handled account and payment issues using POS systems and provided tailored resolutions.
- Clarified policies and de-escalated complaints with professionalism and empathy.
- Collaborated with the management team to enhance workflow and customer service delivery.
Disputes Inbound
Global Payments
11.2023 - 04.2024
*Handled 50+ daily inquires and processed payments, transfers, and account updates with 99.8% accuracy
*Investigated fraud and disputes, reducing chargebacks by 20% and ensuring SLA compliance
*Maintained detailed logs to support audits and regulatory standards
* Educated customers on billing rights and fraud protection
* Trained and mentored new hires on best practices and fraud detection
Education
Bachelor of Science - undefined
Clark Atlanta University
Atlanta, GA05.2029
High School Diploma - undefined
Saint Thomas Aquinas Highschool
Edison, NJ06.2024
Skills
- Remote Communication & Phone Etiquette
- Claims, Payment, & Insurance Research
- HIPAA Compliance & Data Confidentiality
- CRM / EHR Systems (Epic, Brightree, etc)
- Microsoft Office & Google Workspace
- Time Management in High-Volume Environments
- Conflict Resolution & De-Escalation
- Task Prioritization & Independent Work
Certification
CPR Certified
Timeline
Enrollment Eligibility Specialist( Temp Contract)
Arkansas Department of Human Services
05.2024 - 05.2025
Disputes Inbound
Global Payments
11.2023 - 04.2024
Customer Support Associate
Forever 21
05.2022 - 12.2024
Bachelor of Science - undefined
Clark Atlanta University
High School Diploma - undefined
Saint Thomas Aquinas Highschool
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