Donald Jackson
Hiram
Summary
Dedicated and dynamic professional with over five years of experience in claims management and three years of sales expertise, specializing in property damage assessment and large loss claim evaluation. Proven ability to accurately estimate repair costs while interpreting complex insurance policies to facilitate seamless claims processing. Track record of successfully leading teams of 10 or more, fostering collaboration and efficiency to achieve organizational goals. Committed to delivering exceptional service and maintaining the highest standards of accuracy and integrity in all claim assessments.
Overview
6
6
years of professional experience
Work History
Catastrophe Claims Adjuster
Allstate Insurance Co
01.2024 - 08.2025
- Evaluated and resolved hundreds of catastrophe claims, encompassing both light and complex large loss scenarios.
- Achieved successful resolution of homeowners’ property claims through thorough coverage investigations and policy interpretation. Drove effective negotiation and settlement strategies for both 1st and 3rd party claims, accommodating a range of complexities.
- Analyzed on-site conditions and gathered evidence during field investigations to support catastrophe claims management.
- Conducted thorough analysis of property damages to identify liability implications.
- Reviewed and negotiated estimates within damage scope to facilitate resolution processes.
- Coordinated efforts with policyholders and insurers to achieve timely and satisfactory claims outcomes.
- Provided comprehensive explanations of loss coverage while supporting policyholders in documenting damages, securing emergency repairs, and organizing temporary living arrangements.
- Oversaw a team of 12 adjusters, demonstrating best practices and setting a standard for operational excellence.
Independent Catastrophe Adjuster
Eberl Claims Service
08.2020 - 10.2023
- Administered a diverse range of over 300 claims for wind, hail, and water damage, performing in-depth investigations to guarantee fair and accurate settlements.
- Analyzed claimed damages using advanced estimation tools to provide precise indemnity values and expedite compensation processes.
- Evaluated and processed claims for residential and commercial property losses due to catastrophic events.
- Executed comprehensive assessments of claimed damages through estimating software, demonstrating expertise in building construction principles.
- Facilitated informed decisions on homeowner policy coverage through expert knowledge. Achieved safe roof access for inspections, regardless of height, enhancing assessment accuracy.
Independent Catastrophe Adjuster
CNC
04.2022 - 09.2022
- Oversaw the management of numerous wind, hail, and water proximity claims, addressing loss severity from light to light-moderate. Conducted thorough coverage investigations and policy interpretations. Evaluated and negotiated 1st and 3rd party homeowners' property claims, ensuring effective resolution of complex issues.
- Collaborated with contractors and policyholders to expedite claims resolution and ensure customer satisfaction.
- Coordinated claims management activities across a geographic range from Duluth, MN to Grand Forks, ND, enhancing operational effectiveness.
- Conducted thorough analysis of property damages to accurately determine liability implications.
- Analyzed damage assessments and negotiated estimates to support effective claims management.
Tri-Brand Station Manager
Enterprise Rent-A-Car
Key West, FL
09.2019 - 07.2020
- Supervised daily operations to ensure exceptional customer service and efficient vehicle availability.
- Implemented inventory management processes, optimizing fleet utilization and reducing downtime.
- Facilitated training sessions focused on enhancing staff capabilities in sales techniques and service excellence.
- Analyzed operational metrics to identify areas for improvement, driving process enhancements.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Oversaw comprehensive growth strategies for three prominent brands, ensuring alignment with global market standards: Enterprise, National, and Alamo.
- Led development of pioneering on-site location at Key West Airport, improving accessibility for travelers.
Education
Bachelor of Science - Business Administration
Catawba College
Salisbury, NC05-2018
Skills
- Xactimate level 3 certified
- Property Damage Assessment
- Claims management
- Analytical research expertise
- Over nine years in customer service
- Competitive collegiate athlete
- Sales expertise
Accomplishments
- Maintained a consistent closing ratio of 100%.
- Documented and resolved Xactimate software issues which led to better efficiency.
- Supervised team of 18 staff members.
- Achieved "Number 1 Producer" of Enterprise during my time at the Miami airport "Best of the best" program
- Achieved faster inspection times by introducing Xactimate Mobile for claims tasks.
- Collaborated with team of 10 in the development of IPAD Development.
Timeline
Catastrophe Claims Adjuster
Allstate Insurance Co
01.2024 - 08.2025
Independent Catastrophe Adjuster
CNC
04.2022 - 09.2022
Independent Catastrophe Adjuster
Eberl Claims Service
08.2020 - 10.2023
Tri-Brand Station Manager
Enterprise Rent-A-Car
09.2019 - 07.2020
Bachelor of Science - Business Administration
Catawba College