Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Bailey

Columbus

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Publix. Excelled in resolving high-stress situations, enhancing customer loyalty, and driving team performance. Skilled in critical thinking and relationship building, adept at implementing solutions that improve efficiency and exceed expectations.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Publix
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Family Dollar
04.2019 - 05.2021
  • Cultivated cohesive team environment by providing clear direction and support.
  • Established open lines of communication with team for feedback and suggestions.
  • Developed contingency plans with team to address potential disruptions.
  • Led training initiatives, enhancing employee skills and confidence.

Assistant Manager

Piggy Wiggly
12.2015 - 09.2019
  • Cultivated cohesive team environment by providing clear direction and support.
  • Established open lines of communication with team for feedback and suggestions.
  • Developed contingency plans with team to address potential disruptions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Hardaway High School
Columbus, GA

Skills

  • Critical thinking
  • Data entry
  • Active listening
  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Publix
06.2021 - Current

Assistant Manager

Family Dollar
04.2019 - 05.2021

Assistant Manager

Piggy Wiggly
12.2015 - 09.2019

Hardaway High School
Dominique Bailey